Restaurant & Retail Associate - Milpitas
Lindt & Sprüngli (Canada), Inc
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Benefits offered by this job
Job summary
Ghirardelli is hiring Retail Hourly Associates to merchandise, stock, and deliver outstanding guest service while selling our Premium Chocolate line. The role requires high energy, reliability, and the ability to work all shifts including nights and weekends. Shifts may extend before/after store hours for prep and cleaning.
Ideal candidates have retail experience and a strong work ethic. The position offers opportunities for a quarterly bonus, store discounts, and a supportive team environment.
Qualifications
- Basic math computation skills.
- Strong oral and written communication skills.
- Ability to work with little or no supervision.
- Ability to work with a diverse team and professional mindset.
- Ability to manage time effectively.
- Maintain a positive attitude and provide superior guest service.
- Ability to operate a dishwashing machine.
Responsibilities
- Provide exceptional Guest service.
- Manage all cash handling and credit card processing procedures.
- Assemble various proprietary retail items per the Recipe Guidelines.
- Maintain adequate stock of retail product on the sales floor and in back stock.
- Ensure all product is correctly priced and signed per Guidelines.
- Maintain cleanliness and display quality on the sales floor.
- Knowledge of products, pricing, and company history to answer guest questions.
- Upsell opportunities by leveraging product knowledge.
- Follow Food Safety guidelines and maintain sanitary areas.
- Stock Fountain and Condiment supplies and keep them in good condition.
Skills
Education
Job description
WHO WE ARE
At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli’s future.
Shifts could be up to 2 hours before/after store hours for prep/cleaning.
Ghirardelli’s employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America’s #1 premium chocolate company.
Our success depends on each other. Our success depends on you. You are the future of our company. And together, we will provide a world‑class guest experience. So why wait? Join us today!
Ghirardelli has opportunities for Retail Hourly Associates! Merchandise, stock, and provide excellent guest service while selling our Premium Chocolate line. Previous retail experience is desirable for this position. Must be High Energy, Reliable, have a Strong Work Ethic, be able to work all shifts including Nights and Weekends.
To maintain the brand image and equity of the business by representing the company image correctly. Performs various tasks associated with being a Chocolateer including Cashiering, Candy Making, Stocking Merchandise, Pre-packing, and Fountain duties.
- Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices
- Assemble various proprietary retail items per the Recipe Guidelines
- Maintain adequate supply of all retail product both on the sales floor and in back stock
- Ensure all product is appropriately priced and signed per Company Guidelines
- Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
- Maintain detailed knowledge of all products, pricing, and Company History
- Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
- Gift-wrap as needed items for sale per Company Guidelines and Standards
- Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
- Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
- Maintain the stockroom in a clean and orderly fashion
- Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
- Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
- Properly Set Up, Maintain, and Break Down Fountain Area
- Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
- Maintain the proper level and all required ice cream flavors
- Keep knowledge level current of all fountain products and their required preparation
- Work as a “Topper” or “Scooper” as needed
- Perform “Semi-Table Service” function as part of overall Guest Satisfaction
- Maintain all Candy Making equipment and supplies in good working order, and know all recipes
- Basic math computation skills
- Strong oral and written communication skills
- Ability to work with little or no supervision
- Ability to work with a diverse work team and meet adversity with professionalism
- Ability to manage time effectively
- Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service
- Ability to operate a dishwashing machine
- Must be 18 years old
- High school diploma preferred
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
