Restaurant Performance Standards Manager

Raising Cane's; Plano (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Raising Cane’s Chicken Fingers is seeking a Restaurant Performance Standards (RPS) Manager to lead a team of RPS Assessors responsible for evaluating food safety, cleanliness, customer experience, and brand protection across markets.

You will coach Assessors, drive program improvements, and partner with Operations leaders to raise operational performance. Travel up to 50% may be required, with a focus on consistent and accurate assessments.

Qualifications

• Minimum 2+ years as RPS Assessor or 5+ years multi-unit management in quick service.
• Bachelor’s degree or equivalent work experience.
• Knowledge of restaurant operations, food safety, sanitation, and quality standards.
• Ability to train, coach, and develop teams.
• Strong presentation skills to leaders.
• Excellent organization and adaptability in a fast-paced environment.

Responsibilities

• Manage day-to-day performance, development, and coaching of RPS Assessors.
• Onboard and develop Assessors through coaching, feedback, and performance development.
• Lead recurring meetings to communicate assessment methodology updates, scoring changes, new standards, and initiatives.
• Ensure Assessments are accurate, consistent, and aligned with standards and department expectations.
• Monitor assessment execution, results, and reporting to identify risks and opportunities.
• Partner with Restaurant and field leadership to build understanding of RPS standards and performance expectations.
• Serve as a subject matter expert on restaurant operations, food safety, sanitation, and quality standards.
• Support implementation of Company programs by aligning with the RPS program.
• Collaborate with Center of Excellence to evolve the RPS program.
• Perform other duties as assigned.

Skills

Analytical skills

Written communication

Verbal communication

Interpersonal skills

Organizational skills

Training and coaching

Education

Bachelor’s degree

Tools

Microsoft Excel

PowerPoint

Word

Job description

• Full-time
• Salary Type: Salary
• Department Group: Support Office
• Department: Restaurant Excellence

Company Description

At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!

Job Description

Your Role at Raising Cane’s:

The Restaurant Performance Standards (RPS) Manager leads a team of RPS Assessor(s) responsible for conducting comprehensive onsite evaluations that support Raising Cane’s standards for food safety, cleanliness, Customer experience, and brand protection. This role ensures assessments are executed accurately, consistently, and efficiently while coaching and developing Assessors, supporting program enhancements, and partnering with Operations leaders to drive operational excellence across assigned markets.

Your Impact and Responsibilities:

• Manage the day-to-day performance, development, and coaching of RPS Assessors within assigned markets
• Onboard and develop RPS Assessors through ongoing coaching, feedback, and performance development
• Lead recurring team meetings to communicate assessment methodology updates, scoring changes, new standards, and Company initiatives
• Ensure RPS Assessments are executed accurately, consistently, and in alignment with establish methodology, operational standards, and department expectations
• Monitor assessment execution, results, and reporting to maintain program integrity and identify risks, trends, and opportunities for improvement
• Partner with Restaurant and field support leadership to build understanding of RPS standards, assessment methodology, and performance expectations
• Serve as a subject matter expert on Restaurant operations, food safety, sanitation, cleanliness, and quality standards
• Support the implementation of Company programs, initiatives, and operational rollouts by ensuring alignment with the RPS program
• Partner with the Center of Excellence team to support the ongoing development, enhancement, and evolution of the RPS program
• Perform other duties as assigned

Qualifications

Required Qualifications:

• 2+ years of experience as a Raising Cane’s RPS Assessor with a demonstrated record of strong performance, or 5+ years of multi-unit management experience in the quick service or casual dining Restaurant industry
• Bachelor’s degree or equivalent work experience
• In-depth knowledge of Restaurant operations, food safety, sanitation, and quality standards
• Ability to train, coach, and develop individuals and teams
• Ability to effectively present information to Restaurant Leaders and senior leadership audiences
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, evolving environment
• Strong analytical, written, verbal, and interpersonal communication skills
• Proficient in Microsoft Office applications, including Excel, PowerPoint, and Word, with the ability to learn new systems and technologies

Preferred Qualifications:

• Additional food safety or quality certifications (e.g., HACCP, SQF)
• Experience leading field-based operational assessment, compliance, audit, or quality assurance programs
• Experience analyzing assessment data and identifying operational performance trends

Additional Information

All your information will be kept confidential according to EEO guidelines.

Essential Functions:

This position requires the ability to travel by vehicle or airplane up to 50% of the time. Flexibility to work a variety of shifts, including days, evenings, and weekends. Candidates must be able to routinely taste food products containing meat, dairy, sugar, and gluten. Work will be conducted in a fast-paced commercial kitchen environment with regular exposure to raw chicken, dairy products, eggs, flour, citrus, and oil. Candidates must be able to stand and move for extended periods and perform physical tasks such as lifting up to 40 pounds, kneeling, bending, stooping, and navigating stairs as needed to support daily operations.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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