Restaurant Performance Standards Manager

Purchaseyourfreedom; Plano (TX); On-site; USD 75,000 - 100,000; Full time

Job summary

Raising Cane’s Chicken Fingers is seeking a Restaurant Performance Standards (RPS) Manager to lead a team of RPS Assessors across assigned markets. You will drive food safety, cleanliness, customer experience, and brand protection by ensuring accurate assessments and coaching teams for performance improvements.

The role requires developing assessors, communicating updates, and partnering with operations leaders to elevate restaurant performance.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years as Raising Cane’s RPS Assessor or 5+ years multi-unit management in quick service/casual dining.
• In-depth knowledge of restaurant operations, food safety, sanitation, and quality standards.
• Ability to train, coach, and develop individuals and teams.
• Ability to present information to Restaurant Leaders and senior leadership.
• Strong organizational skills to manage multiple priorities in a fast-paced environment.
• Strong analytical, written, verbal, and interpersonal communication skills.
• Proficient in Microsoft Office applications (Excel, PowerPoint, Word) and able to learn new systems.

Responsibilities

• Manage the day-to-day performance, development, and coaching of RPS Assessors within assigned markets.
• Onboard and develop RPS Assessors through ongoing coaching, feedback, and performance development.
• Lead recurring team meetings to communicate assessment methodology updates, scoring changes, new standards, and Company initiatives.
• Ensure RPS Assessments are executed accurately, consistently, and in alignment with established methodology, standards, and department expectations.
• Monitor assessment execution, results, and reporting to maintain program integrity and identify risks or opportunities for improvement.
• Partner with Restaurant and field support leadership to build understanding of RPS standards and performance expectations.
• Serve as a subject matter expert on Restaurant operations, food safety, sanitation, and quality standards.
• Support the implementation of Company programs and operational rollouts by aligning with the RPS program.
• Collaborate with the Center of Excellence team to support ongoing development and evolution of the RPS program.
• Perform other duties as assigned.

Skills

Leadership

Coaching & development

Analytical skills

Communication

Organization

Training abilities

Multimarket coordination

Education

Bachelor's degree

Tools

MS Office (Excel)

PowerPoint

Word

Job description

• Full-time
• Salary Type: Salary
• Department Group: Support Office
• Department: Restaurant Excellence

Company Description

At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!

Job Description

Your Role at Raising Cane’s:

The Restaurant Performance Standards (RPS) Manager leads a team of RPS Assessor(s) responsible for conducting comprehensive onsite evaluations that support Raising Cane’s standards for food safety, cleanliness, Customer experience, and brand protection. This role ensures assessments are executed accurately, consistently, and efficiently while coaching and developing Assessors, supporting program enhancements, and partnering with Operations leaders to drive operational excellence across assigned markets.

Your Impact and Responsibilities:

• Manage the day-to-day performance, development, and coaching of RPS Assessors within assigned markets
• Onboard and develop RPS Assessors through ongoing coaching, feedback, and performance development
• Lead recurring team meetings to communicate assessment methodology updates, scoring changes, new standards, and Company initiatives
• Ensure RPS Assessments are executed accurately, consistently, and in alignment with establish methodology, operational standards, and department expectations
• Monitor assessment execution, results, and reporting to maintain program integrity and identify risks, trends, and opportunities for improvement
• Partner with Restaurant and field support leadership to build understanding of RPS standards, assessment methodology, and performance expectations
• Serve as a subject matter expert on Restaurant operations, food safety, sanitation, cleanliness, and quality standards
• Support the implementation of Company programs, initiatives, and operational rollouts by ensuring alignment with the RPS program
• Partner with the Center of Excellence team to support the ongoing development, enhancement, and evolution of the RPS program
• Perform other duties as assigned

Qualifications

Required Qualifications:

• 2+ years of experience as a Raising Cane’s RPS Assessor with a demonstrated record of strong performance, or 5+ years of multi-unit management experience in the quick service or casual dining Restaurant industry
• Bachelor’s degree or equivalent work experience
• In-depth knowledge of Restaurant operations, food safety, sanitation, and quality standards
• Ability to train, coach, and develop individuals and teams
• Ability to effectively present information to Restaurant Leaders and senior leadership audiences
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, evolving environment
• Strong analytical, written, verbal, and interpersonal communication skills
• Proficient in Microsoft Office applications, including Excel, PowerPoint, and Word, with the ability to learn new systems and technologies

Preferred Qualifications:

• Additional food safety or quality certifications (e.g., HACCP, SQF)
• Experience leading field-based operational assessment, compliance, audit, or quality assurance programs
• Experience analyzing assessment data and identifying operational performance trends

Additional Information

All your information will be kept confidential according to EEO guidelines.

Essential Functions:

This position requires the ability to travel by vehicle or airplane up to 50% of the time. Flexibility to work a variety of shifts, including days, evenings, and weekends. Candidates must be able to routinely taste food products containing meat, dairy, sugar, and gluten. Work will be conducted in a fast-paced commercial kitchen environment with regular exposure to raw chicken, dairy products, eggs, flour, citrus, and oil. Candidates must be able to stand and move for extended periods and perform physical tasks such as lifting up to 40 pounds, kneeling, bending, stooping, and navigating stairs as needed to support daily operations.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.