Restaurant and Operations Manager

Dave & Buster's Inc.; Vernon Hills (IL); On-site; USD 59,000 - 69,000; Full time

Benefits offered by this job

Quarterly bonus

Employee assistance

Legacy fund

401K matching

Free food

Free gameplay

Leadership team

Fun work environment

Career growth

Brand growth

Job summary

Dave & Buster's Inc. in Vernon Hills, IL seeks an Restaurant & Operations Manager to provide overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and guest experiences.

The role requires leading hourly team members, delivering proactive service, and driving growth across the business while aligning with our core values. Strong communication and a passion for FUN are essential.

Qualifications

• 21+ years of age.
• 2+ years of Restaurant/Hospitality experience.
• Proficient in managing cost of goods sold and labor.
• Lead a team to create a memorable guest experience.
• Strong leadership capabilities.
• Ability to work weekends, nights and holidays.
• Thrives in a fast-paced, noisy environment with distractions.

Responsibilities

• Develop and lead hourly team members to exceed guest expectations.
• Demonstrate proactive leadership by ensuring positive staff and guest experiences through personal interactions.
• Interact with guest service-focused team members in recruiting, hiring, coaching, training and professional development.
• Live core values and lead others to do so while collaborating with management to achieve high-quality, timely results.

Skills

Leadership

Guest experience

Cost & labor mgmt

Team leadership

Weekend/nights/holidays

Fast-paced environment

Job description

THE RESTAURANT & OPERATIONS MANAGER

provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience.

What we are looking for!

You love working in a fast-paced, multi-faceted Restaurant/Entertainment scene

You can communicate with the Team Members and Guests in a way that inspires FUN!

You like immediate gratification! Nothing better than making someone's experience better or inspiring your team to play at a higher level

You have never met a goal you can't beat

You can handle 100K days while walking five miles a shift& working an average of 50-hour work weeks

The ability to oversee all aspects of the business - from the most minor details to the big picture

Requirements

• 21+ years of age
• 2+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Ability to lead a team to create a memorable guest experience
• True leadership capabilities
• The ability to work weekends, nights, and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions

What will you be doing daily?

• Developing and leading hourly team members to exceed guest’s expectations
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions
• Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and contentious professional development
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results

PERKS!

• Quarterly bonus program
• Employee Assistance Program;
• Buster’s Legacy Fund (Supports team members during difficult times)
• 401K matching plan
• FREE food
• FREE gameplay
• Large leadership team = multiple managers per shift
• FUN work environment
• Grow your career!
• Two FUN brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunities

Dave & Buster’s Inc./Main Event Entertainment is an Equal Opportunity Employer

Salary Range:

58629

68976

We are an equal opportunity employer and participate in E-Verify in states where required.

Dave & Buster's Inc. is a premier entertainment venue offering a unique experience of dining, arcade gaming, and sports viewing all in one location.