Restaurant Operations Manager — Elevate Guest Experience

Original Roadhouse Grill; Whittier (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

401(k) retirement plan

Paid vacation

Paid sick leave

Free Shift Meals

Employee Assistance Plan

Career development

Job summary

A popular dining establishment in California is seeking a Manager to coordinate food service activities and ensure exceptional guest satisfaction. Responsibilities include overseeing service activities, training employees, and adhering to safety regulations. The ideal candidate must possess strong leadership skills and the ability to work efficiently under pressure. This role offers a comprehensive benefits package and a dynamic work atmosphere.

Qualifications

• Ability to manage food service activities and ensure guest satisfaction.
• Experience in supervising restaurant operations and staff.
• Stamina for long hours and physical tasks.

Responsibilities

• Oversee dining room and kitchen food service activities.
• Maintain health and safety regulations.
• Train and develop employees for high performance.
• Handle guest complaints and ensure satisfaction.

Skills

Guest satisfaction management

Food handling procedures

Employee training and supervision

Communication

Job description

SUMMARY The Manager coordinates the food service activities of the restaurant in order to ensure exceptional guest satisfaction.

Reports To: General Manager

SPECIFIC RESPONSIBILITIES

Oversees dining room and kitchen food service activities. Supervises employees in accordance with operating policies and standards.

Follows and understands company procedures at all times.

Strictly follows all company cash handling procedures at all times.

Works with employees with regard to food presentation and proper food handling procedures.

Schedules and supervises employees to ensure proper execution of company standards and a high level of guest satisfaction.

Assists with the selection, training and development of employees.

Promptly and professionally handles guest comments.

Investigates and resolves food quality and service complaints.

Inspects dining room, food receiving, preparation, production and storage areas to ensure that health and safety regulations are adhered to at all times.

Practices safe food handling procedures and enforces safety procedures in the restaurant.

Maintains records of personnel performance and restaurant costs.

Executes the general responsibilities necessary to minimize operating costs.

Utilizes the Menulink back office system in accordance with company requirements.

Supervises cleaning and maintenance of equipment and arranges for repairs and other services.

Performs other duties as assigned by immediate supervisor.

PERSONAL APPEARANCE The Manager must be well groomed and neatly attired. See the Management Policy and Procedure Manual for a complete description of the dress code for ORG management.

ESSENTIAL FUNCTIONS

Physical Actions: The Manager will be required to engage in the following physical action for up to a ten hour shift and must have the stamina to work a minimum of 50 to 60 hours a week:

35% Standing

25% Walking

25% Carrying

5% Lifting

5% Reaching

5% Cleaning

The Manager is required to carry food and beverage orders weighing up to thirty pounds. The Manager will need to carry soiled plates and glassware weighing up to 50 pounds. The Manager will need to retrieve supplies weighing up to 10 pounds from storage shelves and will need to lift glass racks which weigh up to 30 pounds.

The Manager engages in extensive verbal interaction with guests and employees and is exposed to potentially frustrating situations. The Manager must work well with limited supervision.

Environmental Exposure: The Manager works in the climate controlled environment of the dining rooms, but will be required to walk in and out of the kitchen and walk-in resulting in exposure to heat and humidity and extreme cold. Managers may be working on the patio and will be exposed to varying weather conditions. The Manager works with cleaning chemicals.

BENEFITS/PERKS

Comprehensive Benefits Package (Medical/Dental/Vision/Life/LTD)

401(k) retirement plan

Paid vacation

Paid sick leave

Free Shift Meals

Employee Assistance Plan

A dynamic and energetic work atmosphere

Career development