Restaurant Operations Manager

First Watch Restaurants, Inc.; Westerville (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(K) Retirement Savings Program

Health Insurance

Paid Time Off (PTO)

Meal Discount

Life Insurance

Tuition Reimbursement

Short Term Disability

Long Term Disability

Vision

Dental

Unlimited access to telemedicine

Childcare Discount Program

Job summary

First Watch Restaurants, Inc. seeks a Restaurant Operations Manager in Westerville, OH. The role involves supervising kitchen operations, ensuring high standards of dining experiences, and leading team development.

Key responsibilities include coaching staff, maintaining food quality, achieving sales goals, and complying with food safety standards. Employees enjoy benefits such as 401(K), health insurance, and paid time off.

Qualifications

• Supervisory skills with high standards of service.
• Certified in food safety and knowledge of safe food handling.
• Experience in coaching and developing team members.

Responsibilities

• Supervise kitchen operations and the dining experience.
• Ensure daily operations run smoothly.
• Coach staff and resolve customer concerns.

Job description

Overview

In addition to no night shifts and a fully chef‑curated menu, our top priority has always been our people. We care about our customers and our employees, putting them first and empowering them to provide an exceptional breakfast, brunch or lunch experience.

A Few of the Perks

• One Shift – No Night Shifts. Ever.
• Opportunity to grow your career with a great company and great people!
• 24/7 Employee Assistance Program
• 401(K) Retirement Savings Program (must be employed for 60 days and must be 21 years of age to participate)
• As a Restaurant Operations Manager, you will be eligible for a quarterly bonus payment based on restaurant performance.
• Life Insurance
• Short Term Disability
• Long Term Disability
• Dental
• Vision
• Health Insurance
• Bright Horizon – backup child and elder care
• Spot Insurance
• Supplemental Insurance (accident, critical illness, indemnity)
• Meal Discount
• Complimentary premium access to the Calm App, plus 5 gift subscriptions
• Unlimited access to medical and behavioral telemedicine through Cirrus MD
• Tuition Reimbursement & High School Diploma Program
• Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more)
• Childcare Discount Program
• Paid Time Off (PTO)

Employees must enroll within 30 days of hire and benefits begin the first of the month following 60 days of employment.

Responsibilities

First Watch Managers supervise both kitchen operations and the overall dining experience, coaching and developing team members, ensuring high standards of service, and maintaining operational efficiency.

Key Responsibilities

• Learns and supports our You First culture and core values
• Puts supervisory skills to work, ensuring daily operations run according to plan and with high standards
• Ensures recipes are followed and food quality is maintained
• Achieves restaurant sales and traffic goals
• Coaches staff in First Watch Five Steps of Service
• Applies the 10 Commitments in day‑to‑day operations
• Responds promptly to customer and employee concerns
• Owns and resolves repair and maintenance issues
• Certified in food safety and coaches staff in safe food handling
• Recruiting and interviewing new team members
• Secures company assets, including POS and equipment
• Understand responsibilities of each position
• Address inappropriate behavior and investigates as needed
• Trains, coaches, and develops team members daily
• Recognizes outstanding performance
• Accounts for daily revenues and deposits
• Completes administrative duties and submits required paperwork on time

First Watch is an equal opportunity employer. In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.