Restaurant Operations Manager

Lettuce Entertain You Restaurants; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Quarterly Bonus

Paid Time Off

401(k)

Medical Insurance

Dental & Vision Insurance

Life Insurance

Domestic Partner Benefits

Restaurant Discounts

Employee Assistance Program

Job summary

Crying Tiger, part of Lettuce Entertain You Restaurants, is hiring a Restaurant Operations Manager for Chicago’s River North location. You will lead opening shifts, manage BOH systems and inventory, and drive guest satisfaction with strong service standards.

We seek 5+ years in restaurant management and 2+ years in back-of-house systems/food costing, plus a track record of developing teams and controlling costs. Expect a dynamic, multi-site environment with growth opportunities.

Qualifications

• 2+ years of restaurant operations manager experience.
• 5+ years of restaurant management experience in a high-volume environment.
• 2+ years of back of house systems and food costing experience.
• Strong understanding of service excellence and guest experience.
• Experience leading and developing teams.
• Proven ability to manage inventory and BOH systems.

Responsibilities

• Lead the opening shift process and perform food ordering, inventory, price updates and recipe build maintenance.
• Oversee back of house systems, receiving and storage including sidework and organization.
• Organize and supervise daily opening and closing shifts for guest and employee experience.
• Provide guidance to hourly and management teams and foster a culture of caring.
• Assist GM in managing costs, driving sales and achieving financial goals.
• Interview, hire, onboard, train, and develop BOH employees with the management team.
• Perform inventories and place orders; inspect deliveries and manage supplies.
• Model teamwork and handle challenges with tact and courtesy.
• Work varied shifts across sites, including mornings, nights, weekends, and travel as needed.

Skills

Leadership

Team management

Operations management

Cost control

Customer service

Training & development

Interpersonal communication

Tools

BOH software

Inventory management software

Job description

Crying Tiger is the celebrated new Southeast Asian concept from James Beard Award Finalist Chef Thai Dang (HaiSous) and Lettuce Entertain You Restaurants. Located in the heart of River North at 51 W. Hubbard Street, Crying Tiger was recently named #1 on Chicago Magazine’s Hot List and has earned accolades from Eater, Time Out, and The Infatuation. Our culinary program explores the vibrant flavors of Thailand, Vietnam, Laos, Cambodia and Southeast Asia, featuring a world-class beverage program by Partner Kevin Beary (of Three Dots and a Dash and Gus' Sip & Dip) and desserts by Netflix’s School of Chocolate winner, Executive Chef Juan Gutierrez. Join a team dedicated to excellence in one of Chicago’s most talked-about new openings.

Crying Tiger and Gus's Sip and Dip are Hiring Now RESTAURANT OPERATIONS MANAGER!

Lettuce Entertain You Restaurants is looking for a Restaurant Operations Manager with 2 years of restaurant operations manager experience and a strong understanding of exceptional service standards. We reward our teams with benefits, career-long training and growth opportunities.

A Few of Our Benefits

• Competitive Salary
• Quarterly Bonus
• Paid Time Off - including Paid Holidays, Personal Days & Vacation
• 401(k)
• Blue Cross Blue Shield Medical Insurance
• Dental & Vision Insurance
• Life, Accident Protection & Critical Illness Insurance
• Domestic Partner Benefits
• Restaurant Discounts
• Employee Assistance Program - focusing on a commitment to mental health & wellness

Why Work With Lettuce?

Lettuce is a culinary-driven restaurant company with a genuine commitment to our people we welcome unique perspectives and nurture diverse talents at 130+ locations, supported by our Culture of Caring. If you’re ready to be a part of what we do next, then explore your possibilities at Lettuce.

We participate in E-Verify / Participamos en E-Verify

• Lead the opening shift process and perform food ordering, inventory, price updates and recipe build maintenance
• Oversee and ensure effective back of house systems, receiving and storage including sidework and organization of those areas
• Organize, run and supervise smooth and efficient daily opening and closing shifts, ensuring an exceptional guest and employee experience
• Provide guidance and leadership to hourly and management teams while fostering our Culture of Caring
• Respond immediately and effectively to guest and employee needs and feedbackAssist GM in managing costs, driving sales and growing the business in support of financial goals
• Partner with GM and management team to interview, hire, onboard, train, supervise and develop all BOH employees and teams as needed
• Perform regular and ad hoc inventories of food, beverage and restaurant supplies and track high cost items; place food, beverage and restaurant supply orders; and accept and inspect deliveries
• Model and promote teamwork across all teams
• Use tact and good judgment when dealing with challenges pertaining to guests, vendors and employees, and respond with patience and courtesy
• Work a variety of days and shifts (including early mornings, late nights and weekends) at multiple sites with or without overnight travel, as needed
• Move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, occasionally move and/or lift up to 50 pounds
• 5+ years of restaurant management experience in a high-volume full-service restaurant
• 2+ years of experience in back of the house systems and food costing
• Demonstrates a strong understanding of service excellence
• Skilled in leading and developing teams
• Experienced with inventory and BOH systems

USD $60,000.00 - USD $90,000.00 /Yr.