Restaurant Operations Manager

First Watch; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

No night shifts

Meal Discount

Calm App access

Cirrus MD telemedicine

Tuition Reimbursement

High School Diploma Program

Life Insurance

Short Term Disability

Long Term Disability

Vision

Health Insurance

Total Pet Plan

Supplemental Insurance

Perks at Work

Paid Time Off

401(K) Retirement Savings

Job summary

First Watch in Charlotte, NC seeks a dedicated team member to uphold our YOU FIRST culture and lead daily operations with high standards. You will support our service mindset, ensure recipes and safety practices are followed, and help exceed sales goals through coaching at every table.

Join a team that values people, growth, and responsible leadership, with opportunities to advance in a supportive, No Night Shifts environment.

Qualifications

• Experience in fast-paced food-service environments.
• Ability to coach and supervise staff to high standards.
• Knowledge of food safety and sanitation practices.

Responsibilities

• Learns and supports our You First culture and core values.
• Puts supervisory skills to work to ensure daily operations run to plan and high standards.
• Understands our recipes must be followed and food safety is a priority.
• Knows restaurant sales goals and works to exceed them.
• Coaches and observes the First Watch Five Steps of Service at every table.
• Responds with urgency to customer and employee concerns.
• Manages repair and maintenance issues and ownership.
• Keeps assets secure, including POS and equipment.
• Trains and develops team members daily.
• Accounts for daily revenues and deposits.
• Completes admin duties and paperwork on time.

Skills

Customer service

Leadership

Communication

Team supervision

Food safety awareness

Tools

POS systems

Scheduling software

Job description

In addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! That's where our YOU FIRST culture begins – each day, we put our employees first and strive to make them happy. They are empowered with an independence to make decisions that will help provide an exceptional breakfast, brunch, or lunch experience for their customers. In fact, we like to say, we love our employees more than bacon. And that says a lot.

A Few of The Perks (and not just the coffee!)

All employees are eligible for the following:

• One Shift - No Night Shifts. Ever.
• Opportunity to grow your career with a great company and great people!
• 24/7 Employee Assistance Program
• Meal Discount
• Complimentary premium access to the Calm App, plus 5 gift subscriptions
• Unlimited access to medical and behavioral telemedicine through Cirrus MD
• Tuition Reimbursement & High School Diploma Program
• Life Insurance*
• Short Term Disability*
• Long-Term Disability*
• Vision*
• Health Insurance*
• Total Pet Plan*
• Supplemental Insurance (accident, critical illness, indemnity) *
• Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more)
• Paid Time Off (PTO)
• 401(K) Retirement Savings Program**

* Employees are eligible the first of the month after 60 days of employment

**Employees are eligible after one year of employment

Responsibilities

• Learns and supports our You First culture and core values
• Puts their supervisory skills to work, making sure daily operations runs according to plan and with high standards
• Understands that we source great food for a reason and that our recipes must be followed
• Knows the restaurant sales and traffic goals - and works to exceed them
• Coaches and observes the First Watch Five Steps of Service being implemented at every table
• Understands the background story of our 10 Commandments - and puts them into action
• Responds with a sense of urgency to both customer and employee concerns
• Communicates and takes immediate ownership of repair and maintenance issues
• Is certified in food safety - and identifies and coaches in all areas of safe food handling
• Is continuously scouting for and interviewing candidates to join our team
• Keeps our company assets secure; including computers, point of sale, security systems and equipment
• Understands the key responsibilities of every position in the restaurant
• Puts an immediate stop to any inappropriate behavior, investigates as needed
• Trains, coaches, and develops team members daily
• Recognizes performance that goes above and beyond
• Accounts for all daily revenues and deposits
• Completes our admin duties - and gets required paperwork in on time