Restaurant Operations Manager

First Watch; Webster (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

One Shift - No Night Shifts. Ever.

Career growth with a great company and

Meal discounts

Complimentary Calm App access

Unlimited Cirrus MD telemedicine

Tuition reimbursement & High School

Health insurance

PTO

401(K) retirement savings

Life insurance

Short/Long term disability

Vision

Pet plan

Perks at Work discounts

Job summary

First Watch in Webster, TX is seeking a team-focused leader to help us deliver exceptional breakfast, brunch, and lunch experiences. This role emphasizes building a people-first culture, with no night shifts and opportunities to grow with a great team.

You will supervise daily operations, ensure standards are met, coach staff, and uphold our food-safety practices while contributing to a high-energy, guest-centric service environment.

Qualifications

• Experience supervising restaurant operations.
• Certified in food safety.
• Strong customer-service and leadership abilities.

Responsibilities

• Learns and supports our You First culture and core values.
• Puts their supervisory skills to work, ensuring daily operations run smoothly and to high standards.
• Responds to customer and employee concerns with urgency and professionalism.
• Trains and coaches team members daily.
• Ensures compliance with food safety standards and proper handling.

Skills

Supervisory skills

Food safety certification

Job description

In addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! That's where our YOU FIRST culture begins – each day, we put our employees first and strive to make them happy. They are empowered with an independence to make decisions that will help provide an exceptional breakfast, brunch, or lunch experience for their customers. In fact, we like to say, we love our employees more than bacon. And that says a lot.

A Few of The Perks (and not just the coffee!)

All employees are eligible for the following:

• One Shift - No Night Shifts. Ever.
• Opportunity to grow your career with a great company and great people!
• 24/7 Employee Assistance Program
• Meal Discount
• Complimentary premium access to the Calm App, plus 5 gift subscriptions
• Unlimited access to medical and behavioral telemedicine through Cirrus MD
• Tuition Reimbursement & High School Diploma Program
• Life Insurance*
• Short Term Disability*
• Long-Term Disability*
• Vision*
• Health Insurance*
• Total Pet Plan*
• Supplemental Insurance (accident, critical illness, indemnity) *
• Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more)
• Paid Time Off (PTO)
• 401(K) Retirement Savings Program**

* Employees are eligible the first of the month after 60 days of employment

**Employees are eligible after one year of employment

Responsibilities

• Learns and supports our You First culture and core values
• Puts their supervisory skills to work, making sure daily operations runs according to plan and with high standards
• Understands that we source great food for a reason and that our recipes must be followed
• Knows the restaurant sales and traffic goals - and works to exceed them
• Coaches and observes the First Watch Five Steps of Service being implemented at every table
• Understands the background story of our 10 Commandments - and puts them into action
• Responds with a sense of urgency to both customer and employee concerns
• Communicates and takes immediate ownership of repair and maintenance issues
• Is certified in food safety - and identifies and coaches in all areas of safe food handling
• Is continuously scouting for and interviewing candidates to join our team
• Keeps our company assets secure; including computers, point of sale, security systems and equipment
• Understands the key responsibilities of every position in the restaurant
• Puts an immediate stop to any inappropriate behavior, investigates as needed
• Trains, coaches, and develops team members daily
• Recognizes performance that goes above and beyond
• Accounts for all daily revenues and deposits
• Completes our admin duties - and gets required paperwork in on time