Restaurant & Operations Manager

Lucky Strike Entertainment; Durham (NC); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Healthcare coverage

Performance-based incentives

Job summary

A leading entertainment venue in Durham, North Carolina, is seeking a Restaurant / Entertainment Manager to ensure exceptional guest service and manage daily operations. Responsibilities include leading staff, overseeing food and beverage quality, and addressing guest feedback. This role requires a Bachelor’s degree and at least 2 years of management experience in food service. The position offers a competitive salary, performance-based incentives, and various benefits including healthcare coverage.

Qualifications

• Minimum 2 years of management experience in hospitality or food service.
• Strong team player capable of enhancing team performance.
• Exceptional skills in customer service and communication.

Responsibilities

• Ensure exceptional guest service and problem-solving.
• Oversee staffing and operational quality.
• Lead recruitment and training of center staff.
• Manage food and beverage sales and quality.

Skills

Management Experience

Customer Service

Team Development

POS Register Systems

Interpersonal Skills

Education

Bachelor's Degree

Job description

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our Restaurant / Entertainment Managers help bring this vision to life every day for guests of their centers—and have a great time doing so. The Restaurant / Entertainment Manager role is an active one where you’re on your feet, coordinating multiple team members, and problem-solving in real time.

Our Restaurant / Entertainment Managers assist the General Manager with all aspects of the center and its management. In the General Manager’s absence, they’re the ones who hold down the fort, assuming responsibility for all center and floor management, from entertainment to Food & Beverage to the property and its equipment as a whole. Amid all their day-to-day, our Restaurant / Entertainment Managers maintain an unwavering commitment to guest satisfaction and a dedication to developing the team’s hourly staff. If you’ve ever thought of becoming a General Manager at one of our centers, then the Restaurant / Entertainment Manager is a great place to start.

Essential Duties

Make Guests Priority #1

• Be a champion for our guests, consistently delivering exceptional service, soliciting valuable feedback, and actively addressing and resolving guest complaints.

Never Stop Improving

• Continually hone our operational execution; schedule staffing levels to meet your center’s needs and maximize the guest experience.

Take Every Opportunity

• Capitalize on all business opportunities in your market area by executing our marketing strategies to drive sales (leagues, open play bowling, etc.).

Partner with Leagues

• Develop and maintain a good relationship with league bowlers and officers to help grow our league business; adhere to league formats, distribute league announcements, and perform other administrative duties associated with our leagues.

Assemble an All-Star Team

• Recruit, hire, train, and schedule a talented team of hourly center staff.

Show Off Those Management Skills

• Lead the team and influence them through effective motivation; leverage the individual strengths of your team members to ensure guest satisfaction and maximize center productivity; delegate, delegate, delegate.

Drive Food & Beverage Sales

• Oversee the management and expansion of your center’s Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture.

Remain Flexible

• An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.

Who You Are

As a committed member of our team, you’re ready to fill in for your center’s General Manager as needed. Your guest service sensibility is as strong as your interpersonal and communication skills, and you’re flexible enough to support the center through extended workdays, nights, weekends, and holidays. You’re a dedicated team player who’s great at developing the talents of your team, and you’re looking to ultimately take the next step towards becoming a General Manager.

Desired Skills

• 2+ Years of Management Experience in kitchen, bar, restaurant, and food service operations
• Bachelor’s Degree
• The ability to supervise center operations staff
• Strong Team Player
• Exceptional “People Developer”
• Customer Service Pro
• Knowledge of POS register systems

Work Environment / Physical Demands

• Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.

Pay & Benefits

The pay rate for this position is $55k-65k. Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. For more details regarding benefits, see Lucky Strike Entertainment Benefits.