Restaurant & Operations Manager

Bowlero; Alameda, Boston (CA, MA); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player in entertainment seeks a dynamic Restaurant / Entertainment Manager to enhance guest experiences through exceptional service and effective team management. This role is pivotal in overseeing food and beverage operations, driving sales, and ensuring guest satisfaction. You will have the opportunity to develop your management skills while leading a passionate team in a vibrant environment filled with bowling, arcade games, and more. If you are ready to take your career to the next level and thrive in a fun, fast-paced atmosphere, this position is perfect for you.

Benefits

Healthcare Benefits

Performance-Based Incentives

Qualifications

• 2+ years management experience in kitchen, bar, restaurant, or food service operations.
• Ability to supervise staff effectively and develop team members.

Responsibilities

• Deliver exceptional service and resolve guest complaints effectively.
• Recruit, hire, train, and schedule hourly staff.

Skills

Management Experience

Customer Service Skills

Team Development

Communication Skills

Knowledge of POS Systems

Education

Bachelor's Degree

Job description

Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our Restaurant / Entertainment Managers help bring this vision to life every day for guests of their centers—and have a great time doing so. The Restaurant / Entertainment Manager role is active, requiring you to be on your feet, coordinate multiple team members, and solve problems in real time.

Our Restaurant / Entertainment Managers assist the General Manager with all aspects of the center's management. In the General Manager’s absence, they take responsibility for all center and floor management, including entertainment, Food & Beverage, and property maintenance. They maintain a commitment to guest satisfaction and focus on developing the team’s hourly staff. This role is a great stepping stone towards becoming a General Manager.

ESSENTIAL DUTIES:

Get a glimpse of all you’ll experience as a Restaurant/Hospitality Manager

Make guests priority #1

• Deliver exceptional service, gather feedback, and resolve guest complaints effectively.

Never stop improving

• Hone operational skills, schedule staffing appropriately, and enhance the guest experience.

Take every opportunity

• Implement marketing strategies to drive sales through leagues, open play, and other activities.

Partner with leagues

• Build relationships with league bowlers and officers, manage league formats, and handle administrative duties.

Assemble an all-star team

• Recruit, hire, train, and schedule hourly staff.

Show off management skills

• Lead and motivate the team, delegate tasks, and leverage individual strengths to ensure guest satisfaction and productivity.

Drive Food & Beverage sales

• Oversee F&B operations, ensure quality, and foster a sales-oriented culture through training and supervision.

Remain flexible

• Work varying shifts, including weekends, holidays, and extended hours as needed.

Who You Are

You are prepared to step in for the General Manager when needed, possess strong guest service and communication skills, are flexible with work hours, and are dedicated to team development and career growth within the company.

Desired Skills:

• 2+ years management experience in kitchen, bar, restaurant, or food service operations
• Bachelor’s Degree
• Ability to supervise staff effectively
• Strong team player and people developer
• Exceptional customer service skills
• Knowledge of POS systems

Work Environment/Physical Demands

• Stand, walk, bend, and lift objects in a typical entertainment environment.

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Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is a leading entertainment platform with over 360 locations across North America, offering bowling, amusements, water parks, and family entertainment centers. We also own the Professional Bowlers Association. For more information, visit ir.luckystrikeent.com.

The pay rate for this position is $25.00 to $30.00 per hour.

We offer performance-based incentives and a comprehensive benefits package including healthcare. Benefits details are available at www.bowlerocorp.com/careers/benefits.