Restaurant Operations Leader: Team & Quality

Papa Johns; Madison (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Papa John's in Madison, WI is seeking a dedicated store leader to oversee shift management, hiring and firing, onboarding, training, development, corrective action, and performance management for restaurant team members and delivery drivers. This role reports to the restaurant general manager and is assigned to a high‑volume location.

You will supervise non-exempt staff, uphold food safety and quality standards, deliver exceptional customer service, manage staffing to meet projected sales, and

Responsibilities

• Oversee shift management and ensure smooth daily operations
• Hire, onboard, train and develop restaurant team members and delivery drivers
• Provide coaching and disciplined action when needed to maintain performance
• Contribute to sales goals by delivering strong customer service and effective cash controls

Job description

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!

This role has primary responsibility for shift management, hiring/firing, onboarding, training, development, corrective action, and managing performance of restaurant team members and delivery drivers. Restaurant team members and delivery drivers directly report to this position. This position is assigned to high volume and/or high complexity restaurants and reports to the restaurant General Manager.

Duties And Responsibilities

Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John’s standards and accurately reflects the customer’s order. Communicate, train, and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.

Ensure food safety certifications are up to date for all team members and manage Company’s assets by ensuring restaurant is clean and meets safety and security standards at all times.

Supervise work activities of all non-exempt restaurant team members, including shift leaders, in-store team members and delivery drivers during assigned work schedule. In absence of General Manager, responsible for all functions of a Papa John’s restaurant to ensure high quality products and customer service. Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure shift compliance with uniform and appearance standards, and communicate performance expectations to direct reports. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop team members; and support an atmosphere of teamwork, energy and fun.

Contribute to the achievement of sales goals by providing prompt and friendly customer service through team member training on products and sales execution. Contribute to and execute plans to resolve unfavorable trends and enhance profits of restaurant. Execute shift level financial controls and cash management responsibilities.

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.

Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.