Restaurant Operations Leader – Guest Experience & Growth

CAVA - US 60 & Signal Butte Rd.; Mesa (AZ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Early Wage Access

Health Insurance

Dental Insurance

Vision Insurance

Telemedicine

Pet Insurance

401k enrollment

Paid sick leave

Paid parental leave

Free CAVA meal

Job summary

CAVA is seeking an Assistant General Manager in Mesa to lead daily restaurant operations and help drive financial results. You will partner with the General Manager and Area Leader to implement store action plans and develop hourly Team Members in the restaurant.

As AGM, you will master competency-based leadership, oversee schedules, forecasting, labor management, and inventory while upholding food safety and guest service standards.

Qualifications

• 1–2 years of experience in a supervisory or management role within the restaurant or hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record of delivering exceptional customer service.
• Ability to manage financial aspects, including budgeting and cost control.

Responsibilities

• Assist the General Manager in managing daily restaurant operations, including opening and closing procedures.
• Ensure adherence to CAVA’s standards for food quality, service, and cleanliness.
• Oversee inventory management, supply ordering, and cost control to maintain profitability.
• Supervise and support Team Members with training, coaching, and performance feedback.
• Support the General Manager with scheduling and staffing.
• Assist with addressing Team Member issues and conflicts to maintain a positive work environment.
• Enhance the guest experience by upholding high service standards and promptly addressing customer concerns.
• Implement strategies to help with boosting customer satisfaction and loyalty.

Skills

Leadership

Team Management

Communication

Customer Service

Budgeting

Food Safety

Adaptability

Willing to Travel

Job description

CAVA is seeking an Assistant General Manager in Mesa to lead daily restaurant operations and help drive financial results. You will partner with the General Manager and Area Leader to implement store action plans and develop hourly Team Members in the restaurant.

As AGM, you will master competency-based leadership, oversee schedules, forecasting, labor management, and inventory while upholding food safety and guest service standards.