Restaurant Operations Leader — Growth & Guest Experience

Noble 33; West Hollywood (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Noble 33 in West Hollywood, CA seeks an energetic Restaurant Operations Manager to lead daily restaurant operations, align with brand standards and grow the business. You will oversee hiring, training, scheduling and performance of teams across front and back of house, ensuring exceptional guest experiences and adherence to health and safety guidelines.

The role requires 3–5 years in restaurant management and strong leadership, communication and budget discipline.

Qualifications

• 3–5 years in a Restaurant management position, preferably in an upscale or lifestyle brand.
• Strong knowledge of Food and Beverage service standards and operations.
• Excellent verbal and written English communication skills.

Responsibilities

• Recruit, hire, train, develop and retain a qualified Operations & Culinary team.
• Schedule and document employee performance reviews per SOPs.
• Identify and develop key employees for growth and promotion.
• Oversee front and back of house functions to ensure brand standards.
• Manage venue operations daily and supervise staff in a fair, respectful manner.
• Coordinate health code and sanitation compliance and safety guidelines.
• Drive business growth with planning, marketing and guest relations initiatives.
• Monitor labor costs, inventory, and P&L controls to protect margins.
• Ensure consistent food and beverage presentation and service quality.

Skills

Team leadership

Guest experience

English communication

Education

College degree in Business, Hospitality, or related field

Tools

POS systems

Inventory software

Job description

Join a high-energy team that delivers a feast for the senses on a nightly basis. We strive for excellence with an elevated sense of hospitality. We care for our team and our community.

We pride ourselves on our fast-paced culture and exceptional guest experiences. We're looking for high energy team players with a guest-first attitude who are eager to learn and pride themselves on providing exceptional guest experiences.

Mission

The Restaurant Operations Manager reports to the General Manager and is responsible for driving the company’s vision during the daily operations of the restaurant. The Restaurant Operations Manager will ensure that employees are equipped to execute to our brand standards so that all guests have an engaging and dynamic experience. The Restaurant Operations Manager will work with the General Manager and Executive Chef in setting the direction of the business in day to day operations as well as a plan to grow the business, drive sales and manage costs. In addition to supporting the team as a whole, the restaurant Operations Manager will have direct oversight for a designated group of employees and will be responsible for all hiring, training, scheduling, and performance.

Duties & Functions

Assist with recruiting, hiring, training, development and retention of qualified employees for the Operations & Culinary teams

Schedule, conduct and document employee performance reviews to standard operating procedures

Identify, train and develop key employees for growth, advancement and promotion

Become proficient in all job functions of both front and back of house employees

Organize quarterly employee meetings

Comprehend and adhere to all Health Code and sanitation guidelines as prescribed by federal, state and local laws

Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Communicate repair and maintenance to GM and/or appropriate repair source

Become proficient in the use of all restaurant technology equipment and software

Day to Day Venue Management

Direct and supervise employees in a daily basis in a fair and dignified manner

Assist AGM with training, coaching and development of management team in areas Including: The Madera Group culture, systems, policies and procedures, personal growth is always up to code with State & Federal regulations

Identify, address and document individual employee performance problems according to standard operating procedures. Discipline and/or terminate as necessary according to The Madera Group procedures

Authorize all comps and voids for all service personnel

Complete all administrative duties as outlined and assigned by the GM

Report and help resolve all maintenance issues in timely manner

Brand Standards

Ensure all service standards are maintained with a hospitality focus, and that all guests are attended to and treated with utmost respect by all departments

Ensure all food and beverage menu items are presented consistently, accurately, and with integrity

Assist in developing new ideas for service standards, food & beverage menu items, and guest relations practices

Conduct daily walk throughs of the venue to ensure the venue is always up to brand standards and in “Mint Condition”

Ensure that all guest complaints are handled and responded to within appropriate timelines and in a manner consistent with brand values and standards

Marketing & Business Development

Assist with driving planning and execution of the business development strategy

Assist with the planning and execution of the digital marketing strategy

Identify key dates, promotions, & yearly programming for the venue

Develop & maintain business relationships with all neighboring business’

Actively ensure all staff are propagating the business in appropriate fashion, IE: Social Media & other digital Channels

Constantly oversee promo tables, hosted tables, VIP tables, influencer program, Noble 33 program. Ensure all are coordinated and handled seamlessly through the VIP service manager (or managers OD), with a focus on driving top line revenue from these programs while keeping costs manageable

Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies

Inventory & Labor Management

Ensure proper pars and inventory management systems are in place, keep active/running total/par

Manage labor dollars, controlling overtime and labor % according to budget

Ensure anti-theft measures are in place for all COGs supplies

Ensure accurate monthly inventory is completed and turned in on time

Perform departmental Labor cost analysis and oversight

Become proficient in and assist the GM with the finance team to produce accurate financial forecasts & budgets

Ensure all declining budgets are maintained and followed

Assist in overseeing profit and loss controls for the venue, identifying potential causes for concern, ensuring P&L margins are maintained, and producing P&L reports as needed

Ensure there are anti-theft measures in place for all financial aspects of the business

Ensure restaurant cash safe is accounted for & tracked

Ensure Petty Cash procedures & logs are accurate & maintained

Ensure all CC transactions are properly handled and make it to bank account

Handle all chargebacks

Execute all financial audits as put in place by Director of Operations

Audit payroll and ensure all employees are paid correctly and on time

Ensure Tips are properly handled and distributed by staff and management

Requirements:

College degree in Business, Hospitality, or a Related field; or equivalent mix of education and experience

3-5 years in a Restaurant management position, preferably in an upscale or lifestyle brand hotel

Thorough knowledge of Food and Beverage preparation techniques, health department rules and regulations, liquor laws and regulations

Ability to multitask, work in a fast paced environment and have a high level attention to detail

Strong verbal and written communication skills in English

Passion for hospitality and for creating exceptional guest experiences

Proven ability to develop and maintain positive and productive working relationships with other employees and departments

Ability to work independently and to partner with others to promote an environment of teamwork

Available to work on call shifts, after hours, over weekends and on holidays

Physical Abilities:

Move, lift, carry, push, pull, and place objects weighing less than or equal to 35 lbs

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity

Stand, sit, or walk for an extended period of time or for an entire work shift

Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Requires manual ability to use, carry, and operate all necessary equipment

We offer opportunities for growth and development. We pride ourselves on our fast-paced culture that is supported by leaders who propel you to your full potential.

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, veteran status, or any other characteristic protected by applicable law.

If you requirea reasonableaccommodation to complete the application or interview process, please contact Human Resourcesat [e-mail]. We are committed to providing reasonable accommodationsin accordance withapplicable law.