Restaurant Operations Leader | Flexible Schedule & Team Focus

Focus Group Services; Milford (CT); On-site; USD 25,000 - 36,000; Full time

Job summary

Focus Group Services is seeking an Operations Leader to support the Restaurant Leader in directing daily restaurant operations, oversee shifts, and coach team members to deliver consistent guest service, food quality, cleanliness, safety and operational execution.

This role focuses on staffing, labor management, training, and compliance with company standards. You will be the lead in the Restaurant Leader's absence and contribute to a fast-paced, guest-focused environment.

Qualifications

• High school diploma or GED required.
• Experience in restaurant/food service leadership preferred.
• Ongoing leadership training provided by the company.

Responsibilities

• Lead and supervise team during shifts to ensure efficient operations.
• Assist Restaurant Leader with opening, closing, cash handling, shift handoffs, and operational readiness.
• Ensure food preparation, cooking, service, cleanliness, and sanitation meet company standards.
• Monitor guest service and resolve guest concerns promptly and professionally.
• Assign tasks, manage shift flow, and coach team members to maintain productivity, morale, and accountability.
• Assist with hiring, onboarding, training, and development of team members as directed.
• Monitor labor, staffing, breaks, schedules, and timekeeping in accordance with policy and laws.
• Support inventory, ordering, receiving, waste control, and cost-control processes.
• Assist with compliance related to food safety, cash controls, loss prevention, workplace conduct, and policies.
• Communicate operational issues, staffing needs, and performance concerns to the Restaurant Leader.
• Act as the leadership point of contact when the Restaurant Leader is not present.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Team leadership

Communication

Problem-solving

Multitasking

Education

High school diploma or GED

Hospitality management courses preferred

Ongoing leadership training

Job description

Focus Group Services is seeking an Operations Leader to support the Restaurant Leader in directing daily restaurant operations, oversee shifts, and coach team members to deliver consistent guest service, food quality, cleanliness, safety and operational execution.

This role focuses on staffing, labor management, training, and compliance with company standards. You will be the lead in the Restaurant Leader's absence and contribute to a fast-paced, guest-focused environment.