Restaurant Operations Leader

Summerwood Corporation; Hanover (York County); Presencial; USD 85.000 - 120.000; Jornada completa

Descripción de la vacante

Summerwood Corporation seeks a Restaurant General Manager (RGM) to lead a single-unit operation, overseeing General Managers, Shift Managers and hourly crew. The role emphasizes customer service excellence, product quality and financial performance while maintaining company standards.

The RGM will coach managers, manage schedules, maintain facilities, and drive the annual operating plan while delivering strong guest satisfaction and a high-engagement team environment.

Formación

• Demonstrates exceptional customer service standards and guest relations.
• Leads and mentors managers and hourly staff to meet objectives.
• Understands financial drivers and uses data to improve margins.
• Develops and implements staff development plans and performance coaching.
• Ensures compliance with all company product, service and safety standards.

Responsabilidades

• Ensure fast, accurate service and consistent product quality.
• Drive margin and sales growth through labor, inventory, and controllables analysis.
• Oversee scheduling, inventory management, and daily operations to meet standards.
• Lead HR activities including hiring decisions, training, and employee development.
• Monitor KPIs and implement improvements to achieve operating plan goals.

Conocimientos

Customer service

Team leadership

Business savvy

Team development

Restaurant operations

Educación

High school diploma or GED

Descripción del empleo

Summerwood Corporation seeks a Restaurant General Manager (RGM) to lead a single-unit operation, overseeing General Managers, Shift Managers and hourly crew. The role emphasizes customer service excellence, product quality and financial performance while maintaining company standards.

The RGM will coach managers, manage schedules, maintain facilities, and drive the annual operating plan while delivering strong guest satisfaction and a high-engagement team environment.