Restaurant Operations Leader

Summerwood Corporation; Walnutport (Northampton County); On-site; USD 70,000 - 100,000; Full time

Job summary

Summerwood Corporation in the United States seeks a Restaurant General Manager (RGM) to lead a single-restaurant operation, ensuring top customer service, product quality and financial performance. You will supervise multiple management levels and hourly staff, drive adherence to standards, and mentor teams to achieve annual plans.

The role emphasizes hands-on leadership, training in Learning Zone, and ongoing KPI driven improvement across service speed, customer satisfaction and profitability.

Qualifications

• High school diploma or GED.
• Supervisory experience in food service or retail.
• Demonstrates ability to maintain financial controls and coach and train hourly employees.
• Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Responsibilities

• Drive fast, accurate service and ensure quality standards.
• Supervise operations and maintain facility standards.
• Exercise financial controls to meet margin targets.
• Hire, train and develop restaurant staff.
• Monitor inventory, schedules and labor to optimize performance.
• Resolve customer issues and maintain guest satisfaction.

Skills

Customer service

Leadership

Business acumen

Team development

Operations management

Education

High school diploma or GED

Supervisory experience in food service or retail

Job description

Summerwood Corporation in the United States seeks a Restaurant General Manager (RGM) to lead a single-restaurant operation, ensuring top customer service, product quality and financial performance. You will supervise multiple management levels and hourly staff, drive adherence to standards, and mentor teams to achieve annual plans.

The role emphasizes hands-on leadership, training in Learning Zone, and ongoing KPI driven improvement across service speed, customer satisfaction and profitability.