Restaurant Operations Leader

Taco Bell / KFC; Ellicott City (MD); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

The Restaurant General Manager (RGM) at Taco Bell / KFC oversees operations in a Maryland restaurant, driving exceptional customer service, quality standards and financial performance. The RGM leads and mentors managers and crew, maintains food safety, and ensures adherence to company specifications while modeling hands-on leadership.

This role emphasizes strategic planning, scheduling, coaching, and cross-functional collaboration to achieve annual operating targets and elevate guest

Qualifications

• High school diploma or GED required.
• Supervisory experience in food service or retail.
• Ability to maintain financial controls and coach hourly employees.
• Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Responsabilités

• Maintain customer satisfaction and product quality while upholding company standards.
• Develop and manage the restaurant's operating plan, sales and margins.
• Supervise HR activities, scheduling, training and coaching for managers and crew.
• Ensure food safety standards and regulatory compliance.
• Analyze performance metrics and drive continuous improvements.
• Lead by example in a hands-on, customer-focused work environment.

Connaissances

Customer Service

Team Leadership

Business Savvy

Team Development

Restaurant Operations

Formation

High school diploma or GED

Description du poste

The Restaurant General Manager (RGM) at Taco Bell / KFC oversees operations in a Maryland restaurant, driving exceptional customer service, quality standards and financial performance. The RGM leads and mentors managers and crew, maintains food safety, and ensures adherence to company specifications while modeling hands-on leadership.

This role emphasizes strategic planning, scheduling, coaching, and cross-functional collaboration to achieve annual operating targets and elevate guest