Restaurant Operations Lead - Guest Experience & Training

Visitation Hotel Frederick, a Tribute Portfolio Hotel; Frederick (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

Visitation Hotel Frederick, a Tribute Portfolio Hotel, invites applications for an Assistant Restaurant Manager to oversee restaurant operations and uphold guest service and sustainability standards.

The role focuses on coaching staff, training programs, ensuring food quality, sanitation, guest feedback, and collaboration with other departments. This position offers opportunities to advance toward Restaurant General Manager or Food and Beverage Director within HHM brand framework.

Qualifications

• Associate's degree preferred.
• 3–6 years restaurant management experience required.

Responsibilities

• Interview, select, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Lead, motivate and create a fun, collaborative, harassment free work environment.
• Implement detailed and ongoing training programs, establishing goals for team members, holding each accountable for the outlets success.
• Ensure that food quality is consistent, appealing, and prepared to guest specifications.
• Interact with guests to obtain feedback on quality of service and food in outlet.
• Ensure that the restaurant complies with sanitation and safety standards for guests and associates.
• Resolve guest complaints and coordinate with other department leaders to resolve service delivery or quality breakdowns.
• Promote higher Guest Satisfaction Survey results and exceed company based bench line criteria by uncovering and resolving inconsistencies in FOH serving practices.
• Exceed Marriott Brand Standard Guidelines each year for Food & Beverage Department.
• Pass Annual Experiential Audit as conducted by Marriott.
• Receive/review deliveries.
• Document inventory forecast usage and monitor supply.
• Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages.
• Participate in restaurant marketing efforts , create menu ideas, survey competition report food trends, and assist in preparation of specials.
• Process, review, and audit BOH and FOH payroll in HHM’s Ultipro System.
• Input and reconcile FOH tips daily.
• Manage employee schedules and punch clocks to eliminate unnecessary labor overages.
• Reconcile daily audit materials. (i.e. timesheet authorizations, perpetual inventories, void transaction reports, cash drops, and guest ledger entries).
• Collaborate between operating departments to ensure that all areas of the hotel are advised of actions, programs and initiatives happening in the Food & Beverage Outlets.
• Ensure F&B Outlets and Departmental associated abide by and are in compliance with the HHM Accounting Audit guidelines and standards.

Skills

Restaurant management

Leadership

Staff coaching

Education

Associate degree

Job description

Visitation Hotel Frederick, a Tribute Portfolio Hotel, invites applications for an Assistant Restaurant Manager to oversee restaurant operations and uphold guest service and sustainability standards.

The role focuses on coaching staff, training programs, ensuring food quality, sanitation, guest feedback, and collaboration with other departments. This position offers opportunities to advance toward Restaurant General Manager or Food and Beverage Director within HHM brand framework.