Restaurant Operations Lead — Guest Experience & Growth

My Tomato Pie Inc; Town of Amherst, Northern (NY, KY); Hybrid; USD 50,000 - 65,000; Full time

Job summary

A restaurant chain in New York is looking for an experienced Assistant Manager to oversee all aspects of operations including guest service and staff management. The ideal candidate has a Bachelor's Degree and at least 2 years of management experience in casual dining. Responsibilities include managing budgets, ensuring high standards of cleanliness and food quality, and training employees. This position offers a dynamic work environment where you can lead a team and impact guest experiences positively.

Qualifications

• Minimum of 2 years of experience as manager in full service, casual dining.
• Experience with full service alcohol serving facility desirable.
• Record of maintaining high standards in restaurant cleanliness and guest satisfaction.

Responsibilities

• Oversee restaurant operations, catering, and banquets.
• Ensure excellent guest service that meets or exceeds expectations.
• Control day-to-day operations and manage financial aspects.

Skills

Leadership skills

Guest service excellence

Budget management

Staff training and development

Education

Bachelor’s Degree or equivalent

Job description

Job 179619 - Assistant Manager, Restaurant
Amherst, NY

• Oversee every aspect restaurant operations, catering, and banquets.
• Ensures excellent guest service that meets or exceeds expectations.
• Ensures that the restaurant is adequately staffed to meet guest needs.
• Controlling day-to-day operations - profit & loss, by following cash control/security procedures, reviewing financial reports, and taking appropriate actions.
• Working with area supervisor to develop the restaurant's annual operating budget and control all profit and loss centers, including food, beverage, supply, utility and labor costs.
• Operating the business in accordance with the company policies and applicable laws.
• Will directly impact interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Responsible for all financial (invoices, reporting) and personnel/payroll related administrative duties, completed accurately, on time and in accordance with Company policies and procedures.
• Manage all shifts, which include daily decision-making, staff support, scheduling and planning while upholding standards, product quality and cleanliness.
• Maximizing table turnover, sales per guest, and sales per hour.
• Enforcing safe work behaviors to maintain a safe environment for both guests and crew members.
• Monitor daily activities to ensure quality food and cleanliness standards.
• Meet the restaurant's P&L, and expense goals
• Promoting suggestive selling techniques.
• Maintaining professional behavior while creating a warm, fun, friendly, and hospitable atmosphere.
• Prepare quarterly Sales and projections for area supervisor approval including follow up on store action plans.

Requirements

• Bachelor’s Degree or equivalent combination of education and experience
• Minimum of 2 years of experience as manager in full service, casual dining
• Experience with full service alcohol serving facility desirable
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
• Demonstrated leadership skills, including coaching, directing, and motivating a team
• Some exposure to P&L and sales building highly desirable