Restaurant Operations Lead -- Guest Experience & Growth

Smith Dairy Queens, Ltd.; North Carolina; On-site; USD 45,000 - 55,000; Full time

Job summary

A well-known fast-food chain in North Carolina is seeking an experienced Assistant Manager to oversee restaurant operations during shifts. The ideal candidate has at least 2 years of management experience and a dedication to exceptional customer service. Responsibilities include managing shifts, maintaining service quality, and developing staff. Flexibility in hours is required, including weekend availability.

Qualifications

• Must be at least 18 years of age.
• 2 or more years of management experience at a restaurant chain.
• Dedication to providing exceptional customer service.

Responsibilities

• Manage entire operation of restaurant during scheduled shifts.
• Maintain standards for product and service quality.
• Respond to customer complaints and ensure satisfaction.
• Staff, train, and develop hourly employees.
• Prepare hourly employee schedules.

Skills

Customer service

Time management

Decision-making

Staff training and development

Education

High school diploma

Job description

A well-known fast-food chain in North Carolina is seeking an experienced Assistant Manager to oversee restaurant operations during shifts. The ideal candidate has at least 2 years of management experience and a dedication to exceptional customer service. Responsibilities include managing shifts, maintaining service quality, and developing staff. Flexibility in hours is required, including weekend availability.