Restaurant Operations Lead — Guest Experience & Growth

Smith Dairy Queens, Ltd.; College Station (TX); Presencial; USD 40.000 - 55.000; Jornada completa

Descripción de la vacante

A leading restaurant company seeks an Assistant Manager responsible for overseeing operations, maintaining quality standards, and training staff. The candidate must have management experience in a restaurant chain and a dedication to exceptional customer service. This role requires strong decision-making skills and a commitment to support operational excellence.

Formación

• Must be at least 18 years of age.
• 2 or more years of management experience in a restaurant chain.
• Ability to work a minimum of 50 scheduled hours weekly.

Responsabilidades

• Manage entire restaurant operations during scheduled shifts.
• Maintain product and service quality, cleanliness, and speed.
• Staff, train, and develop hourly employees effectively.

Conocimientos

Customer Service

Time Management

Decision Making

Staff Training

Educación

High school diploma

Descripción del empleo

The Assistant Manager assists the General Manager in executing all aspects of restaurant operations and may be assigned specific areas to manage within the restaurant.

Essential Functions

• Manage entire operation of restaurant during scheduled shifts.
• Maintain critical standards for product and service quality, restaurant cleanliness and sanitation, and speed of service.
• Assist in the execution of the restaurant’s business plan as directed by the General Manager.
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
• Ensure guest service in all areas meet company standards.
• Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.
• Accurately complete designated duties such as inventory control, ordering of products, cash control.
• Assist in optimizing profits by controlling product and labor costs.
• Communicate and oversee the execution of product promotions.
• Staff, train and develop hourly employees through hiring, orientations, ongoing feedback, use of training materials, establishment of performance expectations and by conducting performance reviews.
• Prepare hourly employee schedules to meet the staffing requirements for each day part as determined by the General Manager.
• Expected to exercise good judgment in decision-making and reporting issues to the General Manager.
• Perform other duties and responsibilities as requested by the General Manager.

Qualifications

• Must be at least 18 years of age
• High school diploma
• 2 or more years of management experience at a restaurant chain
• Dedication to providing exceptional customer service
• Effective time management and prioritization
• Ability to work a minimum of 50 hours of scheduled time; two closing shifts per week, one being a weekend closing shift.
• Ability to work flexible hours and days to support business hours and needs.

For physical requirements of the position, please contact HR for the complete job description.