Restaurant Operations Lead

ViziRecruiter,LLC.; Baton Rouge, Northern (LA, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

PENN Entertainment in Baton Rouge is seeking an experienced Restaurant Manager/Shift Supervisor to lead daily operations, motivate staff, and ensure exceptional guest service.

You will oversee food & beverage preparations, uphold ServSafe sanitation standards, manage budgets and scheduling, and collaborate with the Restaurant Manager to drive performance and guest satisfaction.

Qualifications

• Experience supervising restaurant staff and shifts.
• Knowledge of ServSafe sanitation requirements.
• Ability to motivate staff and ensure service standards.
• Experience in managing costs and operations is a plus.

Responsibilities

• Motivate, evaluate, and supervise staff on assigned shift to meet objectives.
• Assist in managing F&B preparations and ensure differentiated service.
• Oversee back-of-house operations, costs, and budget adherence.
• Implement service sequences to maintain high-quality standards.
• Ensure sanitation compliance and regulatory requirements.
• Support restaurant manager with administrative duties and shift briefings.
• Maintain confidentiality and act as a role model.

Skills

Staff supervision

Training & coaching

Food & Beverage operations

Sanitation & ServSafe

Regulatory compliance

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

Assists in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.

Assisting in managing overall Food & Beverage preparations creating a differentiated service experience and ensuring optimum performance of all

Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications and share responsibility of overall outlet budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions

Achieving desired results through staff development and training programs, established methods, procedures, and guidelines to maintain desired standards, and high-quality service. Then, monitors results through inspection, evaluation, and analysis. Makes changes if necessary, to achieve results

Responds to guest needs and reports problems to Manager.

Assists Restaurant Manager with administrative duties, as assigned.

Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.

Assists in cleaning and reset of F&B Outlet as necessary during assigned shift.

Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe)

Ensuring regulatory, internal controls and policy and procedure compliance

Establishing and implementing sequence of service to ensure consistent high quality service standards are maintained

Assisting with management accountability for all team members for day to day and long-term operations to include hiring, training, and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation

Scheduling (planning, assigning, and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours

Act as a role model to other employees and always presents oneself as a credit to Company and encourages others to do the same

Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 21 years of age.
• Must be able to obtain and maintain responsible alcohol service certification.
• These skills and abilities are typically acquired through at least 1-year experience directly related to the accountabilities specified.