Restaurant Operations & Guest Experience Leader

Stoner's Pizza Joint; New York (NY); On-site; USD 70,000 - 120,000; Full time

Job summary

Stoner's Pizza Joint in New York, NY seeks an experienced General Manager to oversee daily restaurant operations and lead the team to deliver an exceptional guest experience. You will drive sales, manage costs, recruit and coach staff, uphold brand standards, and maintain a safe, welcoming environment while delivering profitable results.

As the day-to-day operator, you will optimize labor, inventory, and vendor relationships, while ensuring compliance with health, safety, and company policies.

Qualifications

• Proven experience managing a fast-paced restaurant.
• Strong leadership and communication skills.
• Ability to manage P&L, inventory, and scheduling.

Responsibilities

• Drive Sales & Profitability: implement business strategies to achieve sales and profitability goals.
• Lead & Develop the Team: recruit, train, coach, and evaluate restaurant staff.
• Provide Exceptional Customer Service: ensure friendly, professional guest experiences and resolve issues.
• Maintain Professional Standards: enforce policies, food safety, and regulatory compliance.
• Lead with Integrity: act honestly, ethically, and responsibly in all operations.

Skills

Leadership

Operations management

Customer service excellence

Financial acumen

Staff development

Recruitment & hiring

Job description

Stoner's Pizza Joint in New York, NY seeks an experienced General Manager to oversee daily restaurant operations and lead the team to deliver an exceptional guest experience. You will drive sales, manage costs, recruit and coach staff, uphold brand standards, and maintain a safe, welcoming environment while delivering profitable results.

As the day-to-day operator, you will optimize labor, inventory, and vendor relationships, while ensuring compliance with health, safety, and company policies.