Restaurant Operations & Guest Experience Leader

Summerwood Corporation; Dundalk (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

Summerwood Corporation is seeking a Supervisor’s Title Area Coach (AC) in Dundalk, Maryland, to oversee operations in an individual restaurant. The AC will ensure customer service excellence, maintain company quality standards, and supervise food handling procedures.

The ideal candidate will have supervisory experience, a high school diploma, and proven skills in driving financial and employee satisfaction. This role is critical in developing strategies that align with the restaurant's goals while fostering a positive work environment.

Qualifications

• Supervisory experience in a food service or retail environment.
• Ability to maintain financial controls and coach hourly employees.
• Proven ability to drive customer satisfaction and employee satisfaction.

Responsibilities

• Provide overall leadership and direct supervision of operations in the restaurant.
• Ensure customer service excellence and maintain product quality standards.
• Develop and drive the restaurant's annual operating plan.
• Direct all HR activities at the restaurant level.

Skills

Customer service excellence

Team leadership

Business acumen

Ability to drive financial performance

Education

High school diploma or GED

Job description

Summerwood Corporation is seeking a Supervisor’s Title Area Coach (AC) in Dundalk, Maryland, to oversee operations in an individual restaurant. The AC will ensure customer service excellence, maintain company quality standards, and supervise food handling procedures.

The ideal candidate will have supervisory experience, a high school diploma, and proven skills in driving financial and employee satisfaction. This role is critical in developing strategies that align with the restaurant's goals while fostering a positive work environment.