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Job Overview
The Church's Restaurant General Manager is passionate about providing guests with a high-quality, value-oriented dining experience through friendly, quick, and accurate service in a clean and safe environment. The RGM is responsible and accountable for all business activities at one restaurant location, including:
- Providing a superior and memorable guest experience
- Achieving sales goals
- Controlling expenses to meet or stay below budget
- Creating an engaging work environment that encourages team growth and delivers exceptional service
Key Responsibilities
- Creating an in-store service environment that exceeds guest expectations
- Communicating with guests for feedback and service improvements
- Handling guest complaints professionally
- Ensuring prompt handling of all calls
- Training and providing feedback to team members
- Fostering a positive, rewarding, and fun workplace
- Ensuring compliance with laws and regulations
- Maintaining cleanliness and safety standards
- Managing budgets and inventory
- Overseeing routine maintenance and repairs
- Analyzing operational reports
- Performing additional duties as assigned
Qualifications
- High school diploma or GED required
- At least 1 year of supervisory experience in the restaurant industry
- Successful completion of required training and assessments
- Valid driver's license and proof of insurance
- Availability to work 50-55 hours per week, including weekends
- Knowledge of restaurant policies, labor cost reporting, and business operations
- Excellent interpersonal and computer skills
- Ability to manage conflict and develop employees
- Commitment to customer satisfaction and creating a positive work environment
Additional Information
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job functions: Management and Manufacturing
- Industry: Human Resources Services