Restaurant Manager - W. Memphis, AR

Church's Chicken PR; West Memphis (AR); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading restaurant chain is seeking a passionate Restaurant Manager for their West Memphis location. The ideal candidate will ensure a high-quality dining experience, manage budgets, and foster team development in a fast-paced environment. This full-time role requires strong leadership and operational skills to drive success.

Qualifications

• At least 1 year of supervisory experience in the restaurant industry.
• Ability to work 50-55 hours per week, including weekends.
• Knowledge of restaurant operations and business metrics.

Responsibilities

• Creating a service environment that exceeds guest expectations.
• Managing budgets and making necessary adjustments.
• Conducting regular team training and providing feedback.

Skills

Interpersonal skills

Supervisory skills

Computer skills

Education

High school diploma or GED

Job description

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Job Overview

The Church's Restaurant General Manager is passionate about providing guests with a high-quality, value-oriented dining experience through friendly, quick, and accurate service in a clean and safe environment. The RGM is responsible and accountable for all business activities at one restaurant location, including:

• Providing a superior and memorable experience for all guests
• Achieving sales goals
• Controlling expenses to meet or beat the budget
• Creating an engaging work environment that encourages team member growth and delivers exceptional service

Key Responsibilities

• Creating a service environment that exceeds guest expectations
• Communicating and following up with guests for feedback and improvements
• Handling guest complaints professionally using the 'listen, apologize, satisfy, and thank' approach
• Ensuring prompt and courteous handling of calls
• Conducting regular team training and providing feedback
• Cross-training team members and developing new skills
• Maintaining compliance with laws and regulations
• Ensuring cleanliness and safety of the restaurant
• Managing budgets and making necessary adjustments
• Overseeing inventory and equipment maintenance
• Preparing and analyzing operational reports
• Performing additional duties as assigned

Qualifications

• High school diploma or GED required
• At least 1 year of supervisory experience in the restaurant industry
• Valid driver's license and proof of insurance
• Ability to work 50-55 hours per week, including weekends
• Knowledge of restaurant operations, labor cost reporting, and business metrics
• Strong interpersonal, computer, and supervisory skills
• Ability to develop employees and manage conflicts

Additional Information

• Position level: Mid-Senior level
• Employment type: Full-time
• Job functions: Management and Manufacturing
• Industry: Human Resources Services