Restaurant Manager - Orangeburg, SC

Church's Chicken PR; Orangeburg (SC); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading quick-service restaurant as a Restaurant Manager in Orangeburg, SC. You will oversee all operations, ensuring exceptional guest experiences while managing budgets and developing your team. This role offers a dynamic environment where you can thrive and grow in your career.

Qualifications

• At least 1 year of supervisory experience in the restaurant industry.
• Valid driver's license and proof of insurance.

Responsibilities

• Provide superior guest experience and achieve sales goals.
• Manage budgets and ensure compliance with laws.
• Conduct training sessions and develop team members.

Skills

Interpersonal skills

Customer satisfaction focus

Conflict resolution

Team development

Education

High school diploma or GED

Job description

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Reports To (Title): Market Leader

Department: Field Operations

Job Summary: The Church's Restaurant General Manager is passionate about providing guests with a high-quality, value-oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible for all business activities at one restaurant location, specifically to:

• Provide a superior and memorable experience for all guests.
• Achieve sales goals.
• Control expenses to budget or better.
• Create an environment where team members are engaged in their jobs and encouraged to grow while delivering exceptional service.
• The Church's Restaurant General Manager's direct reports usually include an Assistant Restaurant General Manager and/or Shift Leader. The number of direct reports may vary based on location, sales volume, and geographic factors.

Key Duties/Responsibilities

• Create an in-store service environment that exceeds guest expectations regarding friendly, quick, and accurate service. Build team understanding and commitment to guest service standards.
• Communicate and follow up with guests to gather feedback and identify improvement opportunities.
• Assist and resolve guest complaints in person or by phone, applying the "listen, apologize, satisfy, and thank" model.
• Handle all incoming calls promptly, courteously, and professionally.
• Conduct regular training sessions with team members.
• Provide regular feedback and identify areas for improvement.
• Cross-train team members and help develop new skills.
• Create a positive work environment where team members are motivated, rewarded, and have fun.
• Ensure compliance with all relevant laws, regulations, and ordinances.
• Maintain a clean and safe restaurant environment for guests and staff.
• Manage budgets and make adjustments as necessary.
• Ensure adherence to labor laws.
• Follow and enforce company policies and procedures.
• Maintain inventory and ensure accessibility and organization.
• Oversee routine maintenance and repairs of equipment.
• Prepare and analyze operational reports.
• Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience)

• High school diploma or GED required. At least 1 year of supervisory experience in the restaurant industry.
• Complete all required training and pass relevant tests.

Position Qualifications/Skills

• Valid driver's license and proof of insurance.
• Ability to work 50-55 hours per week, including weekends.
• Knowledge of restaurant policies, practices, operational, and HR procedures.
• Understanding of labor cost reporting, operating statements, and business reporting.
• Excellent interpersonal skills for professional interaction at all levels.
• Basic computer skills.
• Knowledge of profit and loss statements.
• Ability to implement policies and develop employees.
• Focus on customer satisfaction and team development.
• Skills in recruiting, interviewing, supervising, and conflict resolution.
• Ability to foster a positive work environment.

If you're hungry for a career that's fun, fast-paced, and full of opportunities, then you've come to the right place. At Church's, we're not your typical quick-service restaurant. We serve real comfort food that makes a difference. For over 60 years, our restaurant has been a place where hardworking people can succeed and grow by serving others.

Church's Chicken is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or other factors prohibited by law.