Restaurant Manager - North Charleston, SC

Church's Chicken PR; North Charleston (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading restaurant chain is seeking a Restaurant Manager in North Charleston, SC. The ideal candidate will provide a high-quality dining experience, manage all business activities, and lead a team to achieve sales goals while ensuring compliance with all regulations. This role requires strong interpersonal skills and a commitment to customer satisfaction.

Qualifications

• At least 1 year of supervisory experience in the restaurant industry.
• Must have a valid driver's license and proof of insurance.

Responsibilities

• Achieve sales goals and control expenses to budget.
• Create a superior dining experience for guests.
• Train and develop team members.

Skills

Interpersonal skills

Customer satisfaction

Coaching

Conflict resolution

Basic computer skills

Education

High school diploma or GED

Job description

Restaurant Manager - North Charleston, SC

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Restaurant Manager - North Charleston, SC

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Reports To (Title): Market Leader

Department: Field Operations

Job Summary: The Church's Restaurant General Manager is passionate about providing our guests a high-quality, value-oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible and accountable for all business activities in one restaurant location, specifically to:

• Provide a superior and memorable experience for all guests.
• Achieve sales goals.
• Control expenses to budget or better.
• Create an environment where team members are engaged in doing their jobs and encouraged to grow while delivering exceptional service.

The Church's Restaurant General Manager's direct reports usually include an Assistant Restaurant General Manager and/or Shift Leader. The number of direct reports may vary by location based on total sales volume, sales, and geographic location of the restaurant.

Key Duties/Responsibilities

• Creates an in-store service environment that exceeds guest expectations regarding friendly, quick, and accurate service. Builds team understanding and commitment to guest service standards.
• Communicates and follows up with guests to obtain feedback and identify service and food quality improvement opportunities.
• Assists and resolves all guest complaints in-person or by phone, applying the "listen, apologize, satisfy, and thank" model.
• Ensures all incoming calls are handled promptly, courteously, and professionally.
• Directs and conducts regular training with team members.
• Provides regular feedback to all team members and identifies areas for improvement.
• Works with direct reports to cross-train and develop new skills.
• Creates a workplace where team members strive to do their best, are rewarded for performance, and have fun.
• Ensures compliance with federal, state, and local laws, regulations, and ordinances.
• Maintains a clean and safe restaurant environment for guests and team members.
• Responsible for budgets and makes adjustments as needed.
• Ensures compliance with labor laws.
• Adheres to all company policies and procedures.
• Maintains restaurant inventory and ensures accessibility and organization.
• Responsible for routine maintenance and repairs on all equipment.
• Prepares and analyzes operation reports.
• Performs other duties as assigned.

Position Requirements (Education, Qualifications, Experience)

• High school diploma or GED required. Must have at least 1 year of supervisory experience in the restaurant industry.
• Successfully complete all training and pass all applicable tests.

Position Qualifications/Functional Skills

• Must have a valid driver's license and proof of insurance.
• Ability to work a minimum of 50-55 hours per week, including weekends, with flexible shifts.
• Knowledge of restaurant policies, practices, operational and HR procedures.
• Understanding of labor cost reporting, operating statements, and business-related reports.
• Excellent interpersonal skills for professional interaction at all levels.
• Basic computer skills.
• Knowledge of profit and loss statements.
• Ability to implement policies and procedures.
• Skilled in coaching, counseling, and developing employees.
• Focus on improving customer satisfaction.
• Knowledge of recruiting and interviewing potential team members.
• Ability to supervise others and manage conflict resolution.
• Create and maintain a positive work environment.