Restaurant Manager - Lead Guest Experience & Team

Accorhotel; Louisville (KY); On-site; USD 52,000 - 70,000; Full time

Job summary

21c Museum Hotels is seeking a Restaurant Manager to oversee daily restaurant operations, manage front-of-house teammates, and partner with the F&B Director to optimize guest satisfaction and profitability. The role emphasizes staffing, training, and enforcing service standards in a high-volume setting.

The Manager will lead a team of 20–40 FOH staff, monitor costs, protect quality, and ensure a positive dining experience while maintaining a professional appearance and strong morale.

Qualifications

• Two to four years in a high-volume, high-quality restaurant operation.
• Minimum one year management/supervisory experience.
• Previous job in a restaurant line position.
• Strong F&B knowledge acquired through a combination of education, work and curiosity.

Responsibilities

• Ensure the highest and most efficient level of service for guests.
• Ensure adequate staffing for each meal period.
• Train staff regularly with verbal and written quizzes.
• Identify ways to operate more efficiently, cut costs and drive revenue.
• Maintain cleanliness of staff and restaurant areas.
• Oversee inventory and ordering of food and supplies.
• Cultivate regular guests and VIP awareness through pre-service briefings.
• Attend required meetings and support the General Manager.

Skills

FOH leadership

F&B knowledge

Tech literacy

Windows-based systems

Microsoft Office

Education

Some college education

Tools

Microsoft Office

Job description

21c Museum Hotels is seeking a Restaurant Manager to oversee daily restaurant operations, manage front-of-house teammates, and partner with the F&B Director to optimize guest satisfaction and profitability. The role emphasizes staffing, training, and enforcing service standards in a high-volume setting.

The Manager will lead a team of 20–40 FOH staff, monitor costs, protect quality, and ensure a positive dining experience while maintaining a professional appearance and strong morale.