Restaurant Manager in Training: Lead Teams & Service

The Wendy's Company; Raleigh (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

The Wendy's Company in Crestview, FL seeks a Restaurant Manager to support the General Manager by coaching the team and creating a fun, inviting work environment where the crew is respected and valued. The role emphasizes staffing, scheduling, and adherence to company policies to drive profitability and customer satisfaction.

You will lead, interview, train and develop crew under the GM/DM guidance, ensuring standards are met and customer service is optimized.

Responsibilities

• Responsible for managing labor costs by evaluating labor needs against projected sales during the shift.
• Responsible for monthly review of budget and P&L.
• Builds sales by promoting customer satisfaction.
• Manages costs by monitoring crew prep, production, and procedures execution.
• Tracks waste levels by using established procedures and monitoring crew position procedures.
• Communicates to General Manager or District Manager any problems in sales and profit related to shift management.
• Assists General Manager or District Manager in executing restaurant sales and profits plan as defined.
• Monitors food costs to eliminate waste and theft.
• Monitors product quality during shift by talking with customers during walk-throughs and when working off-line.
• Monitors product quality by managing crew performance and providing feedback.
• Takes service times and determines efficiency.
• Trains crew to respond promptly to customer needs.
• Trains crew in customer courtesy.
• Takes corrective action with crew to improve service times.
• Trains crew to solicit feedback to determine customer satisfaction.
• Establishes and communicates daily S.O.S. goals.
• Trains crew to maintain restaurant cleanliness during shift.
• Follows restaurant cleaning plan.
• Directs crew to correct cleaning deficiencies.
• Trains crew in new products.
• Assists General Manager in training new managers.
• Trains crew using the Crew Orientation and Training process.
• Trains new crew in initial position skills.
• Cross-trains crew as necessary for efficient coverage of positions during shifts.
• Recognizes high-performing crewmembers to General Manager or District Manager.
• Follows flowcharts to ensure crew is meeting prep and production goals.
• Monitors inventory levels to ensure product availability.
• Completes physical inventory of product as defined by the General Manager.
• Intake weekly food deliveries.
• Maintains security of cash, product and equipment during shifts.
• Follows restaurant priorities and plan established by the General Manager.
• Ensures proper execution of standards and procedures when managing shifts.
• Manages shift to Q.S.C. level of 80% or better.
• Takes appropriate action when problems are anticipated or identified.
• Follows procedures outlined in the Operations manual.
• Maintains safe working conditions in restaurant as outlined in company policies and procedures.
• Follows company policy for cash control.
• Reports accidents promptly and accurately.
• Follows procedures for resolving operational procedures indicated by Health Department Inspectors.
• Manages shifts effectively using guidelines within “Managing Better Shifts” or similar checklist.
• Performs administrative duties as required by the General Manager or District Manager.
• Writes crew schedule to meet plans and objectives of General Manager or District Manager.
• Complies with company standards for crew benefits if applicable.
• Follows Preventative Maintenance Program.
• Trains and monitors crew to maintain equipment.

Job description

The Wendy's Company in Crestview, FL seeks a Restaurant Manager to support the General Manager by coaching the team and creating a fun, inviting work environment where the crew is respected and valued. The role emphasizes staffing, scheduling, and adherence to company policies to drive profitability and customer satisfaction.

You will lead, interview, train and develop crew under the GM/DM guidance, ensuring standards are met and customer service is optimized.