Restaurant Manager - Heath

Lancaster Wings, Inc.; Heath (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Excellent commitment to work/life balance

Flexible work schedule

Paid time off

Employee insurance benefits

Job summary

A popular restaurant franchise in Heath, Ohio is seeking a Restaurant Manager to oversee operations and a team of 40 employees. The ideal candidate will have restaurant management experience and a passion for customer service. This full-time role offers flexible scheduling, paid time off, and aggressive bonus potential, creating an exciting opportunity to lead in a dynamic environment.

Qualifications

• Minimum of one year experience in restaurant management or supervision.
• Ability to work a flexible schedule including weekends and holidays.
• Successful completion of a background check.

Responsibilities

• Supervise approximately 40 team members.
• Hiring, onboarding, and training hourly team members.
• Ensure compliance with health standards and company policies.

Skills

Passion for people and sports

Excellent verbal and written communication skills

Strong customer service and guest satisfaction delivery

Self-motivated with strong attention to detail

Strong interpersonal skills

Education

High school diploma or equivalent

Tools

POS touch screens

Windows-based programs

Job description

Overview

Join to apply for the Restaurant Manager - Heath role at Lancaster Wings, Inc.

We are currently seeking talented Managers to join our team. As a Buffalo Wild Wings Manager, your responsibilities include, but are not limited to, the following:

• Directly supervising approximately 40 team members (location dependent) and holding them accountable to their specific job duties and overall work performance
• Hiring, interviewing, onboarding, training, and developing hourly team members
• Building team member schedules and uploading into scheduling software, HotSchedules
• Adhering to and enforcing all company standards and policies in the code of conduct and team member handbook, and applicable federal, state, and local laws
• Managing, delegating, and following up on various tasks vital to the overall operation of the sports bar
• Maintaining sports bar compliance with beer and liquor licensing, work authorization, and wage and hour laws
• Emphasizing safety, sanitation, and security awareness; ensuring all Team Members are properly trained
• Conducting daily line and equipment checks and ensuring restaurant cleanliness by adhering to standards, passing Health Department and Corporate audits with exceptional ratings, and training staff on sanitation guidelines
• Maintaining food quality, taste, and presentation standards for the sports bar
• Ensuring Team Members avoid cross-contamination and improper food handling/storage through proper training and supervision
• Resolving escalated conflicts or guest complaints
• Adhering to company cash handling and payment processing procedures and policies
• Producing daily/weekly/monthly reports as required
• Optimizing store profit by effectively managing labor and cost of goods/inventory
• Providing clear, respectful, and constructive feedback to Team Members and following through on disciplinary action if needed
• Exercising sound judgment and professional decision making in escalated issues to prevent or diffuse risk
• Increasing sales through community involvement and guest satisfaction by exceeding expectations
• Taking ownership of the overall operation and performance of the sports bar
• Additional duties as assigned by leadership

What we offer members of our Management Team:

• Excellent commitment to a positive Work/Life Balance
• Flexible Work Schedule
• Paid Time Off
• Comprehensive and Customized Training Program
• Aggressive Monthly Bonus Potential (based on achieving sales, labor, and profitability goals)
• Employee Insurance Benefits - Medical, Dental, Vision, and Group Term Life
• Free Shift Meals
• Closed Thanksgiving and Christmas

Knowledge and skills you bring to the team:

• Passion for people and sports
• Must be at least 21 years of age
• Successful completion of a background check
• Minimum of one year experience in restaurant management or supervision, preferably in a high-volume, full-service restaurant
• High school diploma or equivalent required
• Reliable source of transportation required
• Serv Safe certification recommended
• Proficient understanding of food allergens
• Ability to obtain a Food Handler Card
• Exposure to cleaning chemicals, heat, and walk-in freezers
• Ability to work a flexible schedule including opening, closing, weekends, and holidays
• Excellent verbal and written communication skills
• Self-motivated with strong attention to detail, organizational, and multi-tasking skills
• Ability to maintain confidentiality of proprietary company and team member information
• Professional demeanor under pressure
• Personable and friendly, with ability to communicate with guests
• Strong customer service and guest satisfaction delivery
• Knowledge of basic math functions and currency calculations
• Strong interpersonal skills; ability to work independently or with others
• Ability to take direction and constructive feedback from leadership
• Ability to work with computers, Windows-based programs, calculators, copy machines, printers, cash drawers, POS touch screens, and cooking equipment
• Ability to frequently lift 10 lbs and up to 50 lbs occasionally; lifting overhead frequently
• Ability to work at a fast pace and with high intensity while standing for extended periods

Not sure if your experience aligns? We encourage you to apply. Sports-lover or not, all backgrounds are welcome here. Apply today to join our winning team!

Lancaster Wings, Inc. is an independent franchisee of Buffalo Wild Wings, an equal opportunity and E-Verify employer. We are committed to providing all team members with a safe, drug-free environment void of discrimination or harassment where our team members can learn, grow and develop more than they can on their own.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries

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