Assistant General Manager - Flagstaff

Lancaster Wings, Inc.; Flagstaff (AZ); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Flexible work schedule

Paid time off

Bonus potential

Employee insurance benefits

Free shift meals

Closed Thanksgiving and Christmas

Job summary

Lancaster Wings, Inc. operates Buffalo Wild Wings and seeks an experienced Manager to lead a high-energy sports-bar team. You will hire, train, and supervise roughly 40 team members, ensure safety and compliance, and drive guest satisfaction in a fast-paced environment.

The role emphasizes scheduling, performance management, and adherence to company standards, with bonus potential tied to sales, labor, and profitability goals. Must be 21+ with strong leadership and customer service skills.

Qualifications

• Requires 1+ year of restaurant management or supervision experience.
• Serv Safe certification recommended.
• Must be at least 21 years old.

Responsibilities

• Directly supervising approximately 40 team members (location dependent) and holding them accountable to duties and performance.
• Responsible for hiring, interviewing, onboarding, training, and developing hourly team members.
• Build team member schedules and manage using scheduling software.

Skills

People management

Team supervision

Hiring & onboarding

Training & development

Scheduling

Customer service

Food safety

Education

High school diploma or equivalent

Tools

HotSchedules

POS systems

Job description

Know what it’s like to be in the stadium on game day? Then you know what it’s like to work at Buffalo Wild Wings. It’s fun. It’s fast-paced. We’re at the top of our game and we want to keep it that way. So we’re constantly upping the ante, providing the ultimate experience to our fans. And, of course, it’s our people that bring experience to life.

At B-Dubs our people are our greatest resource. We appreciate all Team Members as individuals and support them in achieving their individual personal goals. You’ll be working for the hottest brand around and have tons of fun doing it.

Location

2700 S Woodlands Village Blvd. #550

Job Id

457

# of Openings

1

If you enjoy working in a fun, high-energy environment with a growing company where the game is always on, we invite you to bring your skills to Buffalo Wild Wings, where we are proud to be the“Greatest of All Times!”

At Lancaster Wings, we are team-centered and fan-focused and we take pride in the destination for great wings, cold beer, and all sports! We encourage you to apply to join our winning team and be part of bringing the love of sports together with great food, family, and friends!

We are currently seeking talented Managers to join our team!

As a Buffalo Wild Wings Manager, your responsibilities include, but are not limited to, the following:

• Directly supervising approximately 40 team members (depending on location) and holding them accountable to their specific job duties and overall work performance
• Responsible for hiring, interviewing, onboarding, training, and developing hourly team members
• Responsible for building team member schedules and uploading into scheduling software, HotSchedules
• Adhering to and enforcing all company standards and policies set forth in the code of conduct and team member handbook, as well as adhering to and enforcing applicable federal, state, and local laws
• Managing, delegating, and following up on various tasks vital to the overall operation of the sports bar
• Maintaining sports bar compliance with beer and liquor licensing, work authorization, and wage and hour laws
• Emphasizing safety, sanitation and security awareness, and ensuring all Team Members are properly trained
• Conducting daily line and equipment checks and ensure the cleanliness of the restaurant by adhering to specified standards, passing Health Department and Corporate audits with exceptional ratings, and training staff on proper sanitation guidelines
• Maintaining company standards for food quality, taste, and presentation for the sports bar
• Ensuring Team Members avoid cross contamination, improper food handling and/or storage practices, etc., through proper training and supervision
• Successfully resolving escalated conflicts or guest complaints
• Adhering to company cash handling and payment processing procedures and policies
• Producing daily/weekly/monthly reports as required
• Optimizing store profit by effectively managing labor and cost of goods/inventory
• Providing clear, respectful, and constructive feedback to Team Members and following through on disciplinary action if needed
• Exercising sound judgment and professional decision making in escalated issues/concerns to prevent and/or diffuse situations that create potential risk to the company
• Increasing sales through community involvement and outreach, promoting discounts and fundraising opportunities, and delivering outstanding guest satisfaction by exceeding guest expectations and needs
• Taking ownership, pride, and responsibility in the overall operation and performance of the sports bar
• Additional duties as assigned by leadership

What we offer members of our Management Team:

• Excellent commitment to a positive Work/Life Balance
• Flexible Work Schedule
• Paid Time Off
• Comprehensive and Customized Training Program
• Aggressive Monthly Bonus Potential (based off achieving sales, labor, and profitability goals)
• Employee Insurance Benefits- Medical, Dental, Vision, and Group Term Life
• Free Shift Meals
• Closed Thanksgiving and Christmas

Knowledge and skills you bring to the team:

• Passion for people and sports!
• Must be at least 21 years of age.
• Successful completion of a background check
• Minimum of one year experience in restaurant management or supervision role, preferably in a high volume, full-service restaurant
• High school diploma or equivalent required
• Reliable source of transportation required
• Serv Safe certification recommended
• Proficient understanding of food allergens
• Ability to obtain a Food Handler Card
• Exposure to cleaning chemicals, heat and a/c units, and walk-in freezers
• Must be able to work a flexible schedule including opening, closing, weekends, and holidays
• Excellent verbal and written communication skills
• Highly motivated to achieve superior and best in class results by being a self-starter and possessing strong attention to detail, organizational, and multi-tasking skills
• Ability to maintain confidentiality of proprietary company and team member information
• Ability to maintain professional demeanor under pressure
• Personable and friendly personality and ability to communicate with guests
• Strong understanding and delivery of excellent customer service and guest satisfaction
• Knowledge of basic math functions and calculations involving currency
• Strong interpersonal skills and the ability to work both independently and with others
• Ability to take direction and constructive feedback from leadership team
• An ability to work with computers, Windows based programs, calculator, copy machines, printers, cash drawers, POS touch screens, food products and cooking equipment.
• Ability to frequently lift 10lbs and up to 50lbs occasionally; Lifting overhead frequently.
• Ability to work at a fast pace and with high intensity while standing for an extended period of time

Not sure if your experience aligns? Sports-lover or not, all backgrounds are welcome here.

Lancaster Wings, Inc. is an independent franchisee of Buffalo Wild Wings, an equal opportunity and E-Verify employer. We are committed to providing all team members with a safe, drug-free environment void of discrimination or harassment where our team members can learn, grow and develop more than they can on their own.