Restaurant Manager (Event Manager) - Hornblower - San Francisco / Berkeley

Hornblower Cruises and Events; San Francisco (CA); On-site; USD 125,000 - 150,000; Full time

Job summary

Join a dynamic team as an Event Manager in a vibrant company dedicated to creating memorable experiences on land and water. In this role, you'll oversee the execution of exciting public and private events, ensuring exceptional service and guest satisfaction. With a focus on teamwork and communication, you'll lead a passionate crew to deliver unforgettable moments. This is an excellent opportunity for an adaptable leader with a background in hospitality, eager to make a significant impact in a thriving environment. Embrace the chance to grow with an organization that values creativity and cooperation.

Qualifications

• At least 3 years of experience in the hospitality industry.
• Minimum 1 year as a Manager/Supervisor in Food & Beverage.

Responsibilities

• Oversee the setup and execution of public and private events.
• Supervise training of service crew members and ensure guest satisfaction.

Skills

Hospitality Management

Customer Service

Team Leadership

Microsoft Office

Workplace Safety Standards

Education

Experience in Hospitality Industry

Management/Supervisor Experience

Tools

Microsoft Office

Job description

Salary: $30.00 per hour

City Experiences is seeking an Event Manager for our operations in San Francisco and Berkeley.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

As an Event Manager, you will oversee the setup and execution of public lunch, brunch, and dinner cruises, as well as private chartered events.

Essential Duties & Responsibilities:

1. Work closely with culinary staff, bartenders, and stewards to ensure guest expectations are exceeded.
2. Supervise the training of service crew members.
3. Regularly review and evaluate customer satisfaction through guest interactions and surveys.
4. Assign and direct crew members in their work duties.
5. Introduce and implement new marketing and/or operational policies to crew as required.
6. Communicate supply needs, operational, and staff concerns to the Manager.
7. This position reports to the Food & Beverage Manager and Director of Guest Services.
8. Perform additional duties as assigned.

Requirements & Qualifications:

1. At least 3 years of experience in the hospitality industry.
2. Minimum 1 year as a Manager/Supervisor in Food & Beverage.
3. Understanding of workplace safety standards and adherence to mandated protocols.
4. Proficiency in Microsoft Office.
5. Ability to acquire or possess a valid California Serve Safe certification, TWIC, and MMC.

About Us:

City Experiences is dedicated to providing memorable experiences on land and water. With over 40 years of success through organic growth and acquisitions, our portfolio includes over 25 brands serving more than 30 million guests annually. We are looking for enthusiastic team players who excel in environments that foster communication, creativity, and cooperation.

The RESPECT Service System reflects City Experiences' mission, vision, values, and operating principles. We aim to create a company culture centered on RESPECT, driving us toward becoming a global leader in experiences and transportation.

The Company is an Equal Opportunity Employer and Affirmative Action employer. We prohibit discrimination and harassment based on race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, disability, veteran status, or other protected characteristics. We also encourage applicants with past convictions to apply. We participate in the E-Verify program where applicable.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights under federal employment laws. For more information, see the Know Your Rights notice from the Department of Labor.