Restaurant Manager at Hattie B's

Skyport HospitalityFirst Meridian Services; Nashville (TN); On-site; USD 59,000 - 65,000; Full time

Benefits offered by this job

Salary range (59k-65k) with quarterly/

Health, Dental, Vision insurance

401(k) after 6 months

Employee discounts at Skyport/FirstMer

Cell phone stipend

Airport parking (free)

PTO & holidays

Growth & development

Job summary

First Meridian Services is seeking a Manager to oversee daily airport restaurant operations, supervise staff, and coordinate scheduling, training, and safety compliance. The role emphasizes guest experience, inventory oversight, and enforcing policy while maintaining exceptional service standards in a busy environment.

The position requires strong leadership, communication, and problem-solving skills, with flexibility for nights, weekends, and holidays.

Qualifications

• Oversee daily restaurant operations to ensure efficiency and quality service.
• Hire, train, and schedule restaurant staff.
• Ensure compliance with health, safety, and sanitation regulations.
• Handle customer inquiries, complaints, and feedback to ensure a positive guest experience.
• Monitor inventory levels and order supplies as needed.
• Enforce company policies and procedures.
• Foster a positive and collaborative work environment.
• Conduct regular inspections to meet regulatory and quality standards.
• Oversee maintenance and repair of equipment and facilities.

Responsibilities

• Oversee daily restaurant operations to ensure efficiency and quality service.
• Manage and supervise restaurant staff, including hiring, training, and scheduling.
• Ensure compliance with health, safety, and sanitation regulations.
• Handle customer inquiries, complaints, and feedback to ensure a positive guest experience.
• Monitor inventory levels and order supplies as needed.

Skills

Guest experience

Staff supervision

Scheduling

Health & safety

Inventory management

Customer service

Communication

Problem solving

Airport environment

Education

High School diploma or equivalent

Some college preferred

ServSafe certification a plus

Experience in budgeting/financial reporting

Job description

SUMMARY

The Manager is responsible for overseeing all aspects of daily operations to ensure a quality guest experience. This role involves managing staff, assisting with scheduling, training, and ensuring compliance with health and safety standards. The Manager is also tasked with monitoring inventory and handling customer inquiries and complaints. Strong leadership, organizational skills, and a commitment to high-quality service are essential for success in this position.

BENEFITS & PERKS

• Salary Range: $59,000-$65,000 per year, depending on experience and qualifications, plus quarterly bonus potential based on budgeted operating profit and applicable bonus program terms.
• Insurance: Health, Dental, and Vision available the first of the month following your start date; additional EAP, Critical Illness, Hospital Indemnity, and Life Insurance options available.
• Additional Benefits : Monthly cell phone stipend (opt-in), free employee airport parking, 401(k) available after 6 months, and employee discounts at Skyport restaurant and retail locations.
• Time Off: PTO accrual increases with tenure, plus 7 recognized holidays per year and paid leave provided in accordance with applicable state and federal laws.
• Growth : Supportive team environment with training and professional development opportunities.

PRIMARY RESPONSIBILITIES

• Oversee daily restaurant operations to ensure efficiency and quality service.
• Manage and supervise restaurant staff, including hiring, training, and scheduling.
• Ensure compliance with health, safety, and sanitation regulations.
• Handle customer inquiries, complaints, and feedback to ensure a positive guest experience.
• Monitor inventory levels and order supplies as needed.
• Enforce company policies and procedures.
• Foster a positive and collaborative work environment for all employees.
• Conduct regular inspections to ensure the restaurant meets all regulatory and quality standards.
• Oversee the maintenance and repair of restaurant equipment and facilities.

REQUIRED SKILLS/ABILITIES

• Genuine interest in providing a positive guest experience
• Friendly, outgoing, approachable personality
• Ability to work well with others and support a positive work environment
• Ability to work in a fast-paced environment
• Dependable
• Flexible to work nights, weekends, and holidays
• Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations
• Strong communication skills and ability to handle stressful situations
• Strong problem-solving skills and ability to exercise good judgment
• Ability to use basic math; e.g., addition, subtraction, and basic fractions
• Must successfully complete required airport security and background screening, including a federal background check.

EDUCATION AND EXPERIENCE

• High School diploma and some college preferred
• 2+ years of experience in a supervisory or management role within the restaurant or hospitality industry.
• Experience with inventory management, budgeting, and financial reporting
• ServSafe Certified a plus

WORKING ENVIRONMENT

Airport: This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public are outside the control of First Meridian Services, Inc. The position requires use of public spaces as provided by the airport.

Restaurant: This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence.

The nature of restaurant work requires the Manager to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. Most of the workday is spent standing or walking and working in close proximity to others. Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling, and lifting/lowering of 20-50 lbs. Some repetitive motions with hands, wrists, or arms. Must be able to operate all equipment used in the restaurant. Some exposure to skin irritants, electrical equipment, and sharp instruments. Risk from these exposures is minimized by strict adherence to company standards, policies, and procedures.

Frequency of Physical Requirements
Bend: Occasionally
Climb/Crawl: Occasionally
Sit: Rarely
Kneel: Occasionally
Squat: Occasionally
Stand/Walk: Constantly

Frequency of Mental Requirements
Communicate Orally: Constantly
Evaluating: Frequently
Perform Calculations: Occasionally
Read/Comprehend: Regularly
Reason/Analyze: Regularly
Write: Occasionally

Internal Applicants: Current First Meridian Services employees must meet applicable internal transfer eligibility requirements to be considered for this opportunity. Generally, employees must have been in their current position for at least six months and have no disciplinary documentation within the previous six months. Please get in touch with your manager or HR with questions regarding eligibility.

First Meridian is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.

First Meridian Services utilizes E-Verify to confirm work eligibility within the US.