Restaurant Manager - Antioch, TN

Church's Chicken PR; Antioch (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Join a leading restaurant chain as a Restaurant Manager in Antioch, TN. You will oversee daily operations, ensuring exceptional guest experiences and team engagement. This role requires strong leadership skills, a commitment to quality service, and the ability to manage budgets effectively.

Qualifications

• At least 1 year of supervisory experience in the restaurant industry.
• Complete all required training and pass all applicable tests.

Responsibilities

• Manage all business activities in one restaurant location.
• Provide a superior and memorable experience for all guests.
• Control expenses to budget or better.

Skills

Interpersonal skills

Communication skills

Supervisory skills

Conflict resolution skills

Customer satisfaction focus

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Join to apply for the Restaurant Manager - Antioch, TN role at Church's Chicken PR

Reports To (Title): Market Leader

Department: Field Operations

Job Summary: The Church's Restaurant General Manager is passionate about providing our guests a high-quality, value-oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible and accountable for all business activities in one restaurant location, specifically to:

• Provide a superior and memorable experience for all guests.
• Achieve sales goals.
• Control expenses to budget or better.
• Create an environment where team members are engaged, encouraged to grow, and deliver exceptional service.

The Church's Restaurant General Manager's direct reports usually include an Assistant Restaurant General Manager and/or Shift Leader. The number of direct reports may vary by location based on sales volume and geographic factors.

Key Duties/Responsibilities

• Create an in-store service environment that exceeds guest expectations regarding friendly, quick, and accurate service. Build team understanding and commitment to guest service standards.
• Communicate and follow-up with guests to gather feedback and identify improvement opportunities.
• Assist and resolve all guest complaints in person or by phone, applying the "listen, apologize, satisfy, and thank" model.
• Ensure all incoming calls are handled promptly, courteously, and professionally.
• Conduct regular training with team members and provide ongoing feedback.
• Work with direct reports to cross-train and develop new skills.
• Create a positive work environment where team members strive to excel, are rewarded, and have fun.
• Ensure compliance with federal, state, and local laws, regulations, and ordinances.
• Maintain a clean and safe restaurant environment.
• Manage budgets and make necessary adjustments.
• Ensure adherence to labor laws and company policies.
• Maintain inventory and ensure organization and accessibility.
• Oversee routine maintenance and repairs on equipment.
• Analyze operational reports and perform other duties as assigned.

Position Requirements

• High school diploma or GED required. At least 1 year of supervisory experience in the restaurant industry.
• Complete all required training and pass all applicable tests.

Position Qualifications/Skills

• Valid driver's license and proof of insurance.
• Ability to work 50-55 hours per week, including weekends.
• Knowledge of restaurant policies, practices, and HR procedures.
• Understanding of labor cost reporting and business metrics.
• Excellent interpersonal and communication skills.
• Basic computer skills.
• Knowledge of profit and loss statements.
• Ability to develop employees through coaching and counseling.
• Focus on improving customer satisfaction.
• Experience with recruiting and interviewing.
• Supervisory and conflict resolution skills.
• Ability to foster a positive work environment.

If you're hungry for a career that's fun, fast-paced, and full of opportunities, then you've come to the right place. At Church's, we serve real comfort food that makes a difference. For over 60 years, our restaurant has been a place for hardworking people to get ahead and do great things by serving others.

Church's Chicken is an equal employment opportunity employer, making hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or other factors prohibited by law.