Restaurant Manager

Water's Edge Resort and Spa; Westbrook (CT); On-site; USD 70,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Group Life

401(K) with employer contribution

Paid Time Off and Paid Holidays

Employee Meals

Employee Discount

Job summary

Water's Edge Resort and Spa in Connecticut is seeking a Restaurant Manager to lead the F&B team and ensure a high-quality dining experience. You will manage front and back-of-house operations, deliver exceptional service, and drive profitability in a fast-paced environment.

Responsibilities include supervising shifts, monitoring inventory, and mentoring staff to maintain quality and guest satisfaction. This full-time role offers a comprehensive benefits package.

Qualifications

• Bachelor-level or higher experience in hospitality operations preferred.
• Strong customer service and staff leadership are required.
• Experience with beverage programs and inventory control is essential.

Responsibilities

• Coordinate daily front-of-house and back-of-house operations while maintaining service standards.
• Deliver superior service to maximize customer satisfaction and dining experiences.
• Respond efficiently to customer complaints and maintain quality reviews.
• Review product quality and supervise shifts for smooth operations.
• Oversee seating and balance restaurant capacity during busy periods.
• Appraise staff performance and provide constructive feedback.
• Manage china, glassware, and silverware inventory needs.
• Oversee beverage and nonfood inventory and cost control measures.
• Ensure sanitation and safety regulations are followed.
• Protect and enhance the restaurant's image with guests.

Skills

Beverage management

Staff training

Customer service

Leadership

Restaurant software

Education

Hospitality management degree (preferred)

Tools

OpenTable

Toast

Job description

Job DetailsJob Location: CT - Westbrook, CT 06498Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $70,000.00 - $76,000.00 Salary/yearTravel Percentage: NoneJob Category: Hospitality - HotelWater's Edge Resort and Spa is seeking a hospitality enthusiast to join our food & beverage team. As Restaurant Manager, you will be a leader in all aspects of the business. You will deliver a high-quality menu and motivate the staff to provide excellent customer service, ensure efficient restaurant operations, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. You will oversee the dining room, check-in with customers and balance seating capacity. As a manager you will lead by example and uplift the staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Primary Tasks:

• Coordinate Daily Front of the House and Back of the House restaurant operations and maintain high standards of service.
• Deliver superior service and maximize every customer satisfaction to create memorable dining experiences.
• Respond efficiently and accurately to customer complaints
• Regularly review product quality
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods: China, glass and silverware
• Oversee beverage and nonfood inventory management and ensure operational efficiency.
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Recommend ways to reach a broader audience (e.g., discounts and social media ads)
• Hire, train and mentor new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Qualifications

• 2 years of work experience as a Restaurant Manager, Restaurant General Manager, or similar
• Strong beverage management experience is required, including bar operations, liquor inventory, beverage cost control, ordering, and responsible alcohol service
• Exceptional training skills for quality service
• Impeccable customer service skills
• Familiarity with restaurant software Open Table and Toast
• Strong leadership andmotivational skills
• Ability to work early mornings and late nights, weekdays, weekends and holidays
• Ability to stand for long periods of time
• Ability to lift, push, pull and carry 25lbs.
• Hospitality management degree is a plus

Benefits offered include:

• Medical, Dental, Vision and Group Life Insurance
• 401(K) with employer contribution eligibility after one year of full-time employment
• Paid Time Off and Paid Holidays
• Employee Meals
• Employee Discount