Restaurant Manager

KPOT; West Springfield (MA); Presencial; USD 60.000 - 75.000; Jornada completa

Descripción de la vacante

KPOT, a fast-growing restaurant brand, seeks a Restaurant Manager in Massachusetts. The role leads front-of-house operations, coaching hourly staff, ensuring guest satisfaction, and maintaining brand standards.

Availability for evenings, weekends, and holidays is essential as you drive seamless service in a high-energy environment. Ideal candidates bring 5+ years of leadership in full-service operations, strong knowledge of food safety, POS systems, and scheduling tools, with a hands-on approach

Formación

• 5+ years leading full-service restaurant operations and bartending.
• Valid State-Mandated Food Handlers Certification.
• Proficient in POS systems and scheduling software (7Shifts).

Responsabilidades

• Oversee front-of-house operations including labor, bar inventory, and compliance with health regulations.
• Lead pre-shift meetings focusing on service, upselling, and brand standards.
• Ensure seamless execution of KPOT service model and maintain safety standards.
• Recruit, train, and develop hourly team members; coach and hold staff accountable.
• Drive sales growth and local marketing initiatives; monitor guest flow and wait times.

Conocimientos

Leadership

Staff training

Customer service

Food safety

Team supervision

POS systems

Scheduling

Upselling

Herramientas

7Shifts

POS systems

Descripción del empleo

Join KPOT, one of the fastest-growing restaurant brands in the U.S! With over 130 locations and expanding, KPOT is redefining the dining scene with its unique All-You-Can-Eat Korean BBQ and Hot Pot experience. We are seeking a passionate Restaurant Manager who thrives in a fast-paced, high-energy environment. At KPOT, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

ROLE OVERVIEW

The Restaurant Manager plays a critical leadership role at our KPOT locations, overseeing the success of front-of-house operations. This Restaurant Manager position requires an individual who is highly organized, adept at multitasking, and capable of coaching team members effectively in real-time. The ideal Restaurant Manager will have a strong track record of fostering a culture of exceptional hospitality and will be responsible for ensuring seamless day-to-day operations. Availability to work evenings and weekends is essential.

Duties and Responsibilities

• Oversee front-of-house operations by managing labor via scheduling, bar inventory, and ensuring compliance with federal, state, and local regulations.
• Conduct pre-shift meetings focused on service, upselling, and brand standards.
• Ensure seamless execution of KPOT service model.
• Maintain cleanliness, organization, and safety standards.
• Monitor wait times, table turns, and guest flow.
• Recruit, train, and develop hourly team members. Coach and hold staff accountable to performance standards.
• Drive sales growth and local marketing initiatives
• Maintain expert knowledge of brand standards, plate presentation, recipe adherence, and overall operational procedures.
• Oversee floor operations, shift management, labor cuts, and engage with customers to ensure exceptional service.
• Ensure compliance with all health department regulations.
• Maintain proper food handling, storage, and sanitation standards.
• Maintain clear, consistent communication with the Franchise Partner regarding daily operations, service standards, and performance.
• Additional responsibilities as assigned.

Requirements

• Ability to stand and walk for extended periods (up to 8-10 hours per shift).
• Ability to lift and carry up to 25-50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions

• 5+ years leading full-service restaurant operations and bartending, with a hands-on approach to service and team supervision.
• Holds a valid State-Mandated Food Handlers Certification, ensuring compliance with health and safety standards.
• Proficient in POS systems, scheduling software (specifically 7Shifts), purchasing platforms, streamlining daily operations.
• Demonstrate clear, high-level communication skills to effectively lead teams and enhance guest satisfaction.
• Solid experience with P&L management, understanding the relationship between sales, labor, and operational costs.
• Strong communication and a passion for delivering world-class service at every touchpoint.
• Comfortable working around grills and hot cooking surfaces.