Restaurant Manager

Lou Malnati's Pizzeria; Tinley Park, Northern (IL, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Lou Malnati's Pizzeria in Tinley Park, IL seeks a Restaurant Manager to lead daily operations and deliver excellent guest experiences.

You will shape culture, manage staffing, scheduling, and cash control while ensuring sanitation and quality standards are met across the location. This role requires strong communication, conflict resolution, and flexibility to work varied hours including holidays and to rotate to other locations.

Qualifications

• High School Diploma or GED equivalent; bachelor’s degree a plus.
• Minimum 2–3 years restaurant experience.
• Must read and write English, follow instructions and use basic math.
• Training in all aspects of restaurant/carry out operations.
• Thorough knowledge of company products, services, policies and procedures.
• Ability to speak Spanish a plus.

Responsibilities

• Shapes the culture of the restaurant and drives team engagement and guest satisfaction.
• Assists with achieving budgeted financial goals including income, sales, and costs.
• Assists with interviewing, hiring, training, and developing team members; performance appraisals and discipline.
• Works with team members to create a positive guest experience and addresses guest needs.
• Schedules team members in the most efficient and cost-effective manner.
• Oversees cash management, balancing, and daily deposits.
• Coordinates special events, catering, and promotions.
• Oversees inventory maintenance, purchasing and receiving.
• Maintains sanitation and cleanliness guidelines.
• Monitors service and food quality to high standards.
• Supervises repairs and safety concerns; provides feedback on service failures.
• Prepares location daily setup across areas including kitchen, prep, cleanliness and staffing.
• Attends required meetings weekly, monthly and ad-hoc.
• May delegate responsibilities with GM or District Manager approval.
• Other duties as assigned.

Skills

Leadership

Guest oriented

Communication

Conflict resolution

Flexible schedule

People management

Education

High School Diploma or GED

Bachelor's degree a plus

Job description

• Demonstrate ability to lead team members and get results through others.
• Commitment to Company values.
• Ability to process information and goods through a computer system and register system.
• Strong guest and team member orientation. Ability to communicate effectively with team members and guests.
• Willingness to work towards conflict resolution with the management team and team members. Willingness to work on areas of growth to become a better manager of people.
• Ability to operate and use all equipment necessary to run the store.
• Ability to work varied hours/days including holidays to oversee operations. Ability to work extra days and hours when circumstances require. Flexibility to rotate to other locations.
• Ability to balance labor to spreadsheets and explain variances daily.
• Ability to be part of creating a safe, fun, efficient, positive team orientated environment.

Essential Responsibilities of Restaurant Manager:

• Shapes the culture of the restaurant and works towards a high level of team member engagement and guest satisfaction.
• Assists with achieving all budgeted financial goals, including income, sales, costs, etc.
• Assists with interviewing, hiring, training, and developing team members in all aspects of the business. Maintain team member performance appraisals, discipline, and termination.
• Work with team members in creating a positive guest experience and assist with guest needs as they arise in accordance with the guidelines set by Malnati Organization.
• Schedule team members in the most efficient and cost-effective manner possible.
• Implement and supervise responsible and ethical cash management for the location including checking out, balancing, and making the daily cash income deposit.
• Coordinate special events, drop-off catering and carry out orders. Implements store promotions.
• Responsible for inventory maintenance, purchasing and receiving per the Malnati Organization.
• Maintain sanitation and cleanliness guidelines for the location per the Malnati Organization.
• Monitor and maintain the high quality of service and food per the Malnati Organization.
• Supervise the repair and maintenance of the store. Report and address safety concerns.
• Provide timely feedback to supervisor regarding service failures or guest concerns.
• Ensure the location is prepared based on daily business needs and set up in all areas daily including but not limited to kitchen, food, prep work, cleanliness, and staffing.
• Responsible for attending required weekly, monthly and ad-hoc meetings.
• May delegate responsibilities with approval from their General Manager or District Manager.
• Any other responsibilities as may be assigned.

Physical Demands and Working Conditions:

• Ability to freely access all areas of the restaurant/carry out store including but not limited to dining room, kitchen, bar, office, phone area, delivery area and stock area.
• Ability to stand, reach, bend, kneel, stoop, climb and move about the facility; ability to stand approximately 90% of workday; manual dexterity.
• Ability to lift, move or handle goods throughout the location generally weighing 0-80 pounds.

Education and/or Training:

• High School Diploma or GED equivalent; bachelor’s degree a plus.
• Minimum 2 –3 years restaurant experience.
• Required to read and write English, follow, and assign verbal and written instructions and use math.
• Training in all aspects of the restaurant/carry out including but not limited to waiting tables; prep work; steam and pizza.
• Must have thorough knowledge of Company products, services, policies, and procedures.
• Ability to speak Spanish a plus.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.