Restaurant Manager

Buffalo Wings; Richardson (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

Buffalo Wild Wings is seeking a Restaurant Manager who can lead our team to deliver excellent guest experiences while achieving operational excellence. The ideal candidate will hire and develop staff, ensure compliance with guidelines, and help maximize profitability in a vibrant sports bar environment.

Qualifications

• Restaurant, retail, or supervisory experience required.
• At least 18 years of age.

Responsibilities

• Manage restaurant operations and team.
• Deliver excellent guest experiences.
• Ensure compliance with safety and operational standards.

Skills

Fluent in English

Math skills

Financial management

Guest relations

Coaching and feedback

Education

High School diploma or equivalent

Job description

We are looking for a Restaurant Manager to help manage our Buffalo Wild Wings GO Team!

A Restaurant Manager is responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, operational excellence, and for helping to build profitable top-line sales. They are responsible for the overall operation of the restaurant according to Buffalo Wild Wings GO standards, franchisee standards, and in compliance with all applicable laws.

Responsibilities:

Team Environment:

• Hire, train, and develop employees
• Communicate job expectations to employees
• Plan, monitor, appraise, and review employee performance
• Provide coaching and feedback; discipline when appropriate

Operational Excellence:

• Create and maintain a guest-first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain a safe, secure, and healthy environment by following safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards and systems are executed
• Prepare and complete action plans; implement production, productivity, quality, and guest service standards
• Complete audits and implement plans to drive system improvements

Profitability:

• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing, and sampling
• Set sales goals and track results

Skills and Qualifications:

• Fluent in English
• Math and financial management skills
• Restaurant, retail, or supervisory experience
• At least 18 years of age
• High School diploma or equivalent

Competencies:

Great Focus:

• Understand and exceed guest expectations, needs, and requirements
• Develop and maintain guest relationships
• Display a sense of urgency with guests
• Seek ways to improve guest satisfaction; ask questions, follow through
• Resolve guest concerns by following Brand's guest recovery process

Passion for:

• Set and maintain high standards for self and others, acting as a role model
• Consistently meet or exceed goals
• Contribute to team performance; understand role's impact
• Set, prioritize, and focus on important goals
• Read and interpret reports to establish goals and deliver results
• Seek ideas and best practices from others to achieve results

Problem Solving and Decision Making:

• Identify and resolve issues and problems
• Use available information to make decisions; involve others when needed
• Identify root causes and implement solutions to prevent recurrence
• Empower others to make decisions and resolve issues

Interpersonal Relationships & Influence:

• Develop and maintain relationships with team
• Operate with integrity; demonstrate honesty, respect, and keep commitments
• Encourage collaboration
• Lead others; negotiate and take effective action

Building Effective Teams:

• Identify and communicate team goals
• Monitor progress, measure results, and hold others accountable
• Create strong morale and engagement
• Accept responsibilities for personal and team commitments
• Recognize and reward employee strengths and accomplishments
• Listen, seek mutual understanding, and share information

Conflict Management:

• Understand conflict through active listening
• View conflicts as opportunities to learn and improve
• Resolve situations using facts; ensure consistency with policies
• Escalate issues appropriately

Developing Direct Reports and Others:

• Create individual development plans
• Discuss progress regularly; review and adjust plans
• Assign challenging tasks for development
• Use coaching and feedback to improve performance
• Identify training needs and support development resources

Business and Financial Acumen:

• Understand guest and competition; apply expertise to business opportunities
• Approach situations with innovation; implement change
• Know profit and loss and key financial metrics; identify trends and adjust accordingly
• Understand and communicate key performance and profit levers

Company Introduction: Buffalo Wild Wings fuels moments worth sharing – for our guests and team members. It is a vibrant sports bar environment and a place to grow your career. We’re a brand on the rise, and we need great people to write the next chapter of our story. If that’s you, pull up a barstool.