We are looking for a Restaurant Manager to help manage our Buffalo Wild Wings GO Team!
A Restaurant Manager is responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, operational excellence, and for helping to build profitable top-line sales. They are responsible for the overall operation of the restaurant according to Buffalo Wild Wings GO standards, franchisee standards, and in compliance with all applicable laws.
Responsibilities:
Team Environment:
- Hire, train, and develop employees
- Communicate job expectations to employees
- Plan, monitor, appraise, and review employee performance
- Provide coaching and feedback; discipline when appropriate
Operational Excellence:
- Create and maintain a guest-first culture in the restaurant
- Ensure all shifts are appropriately staffed to achieve guest service goals
- Maintain a safe, secure, and healthy environment by following safety, food safety, and sanitation guidelines; comply with all applicable laws
- Ensure Brand standards and systems are executed
- Prepare and complete action plans; implement production, productivity, quality, and guest service standards
- Complete audits and implement plans to drive system improvements
Profitability:
- Control costs to help maximize profitability
- Execute all in-restaurant marketing promotions in a timely manner
- Execute new product roll-outs including team training, marketing, and sampling
- Set sales goals and track results
Skills and Qualifications:
- Fluent in English
- Math and financial management skills
- Restaurant, retail, or supervisory experience
- At least 18 years of age
- High School diploma or equivalent
Competencies:
Great Focus:
- Understand and exceed guest expectations, needs, and requirements
- Develop and maintain guest relationships
- Display a sense of urgency with guests
- Seek ways to improve guest satisfaction; ask questions, follow through
- Resolve guest concerns by following Brand's guest recovery process
Passion for:
- Set and maintain high standards for self and others, acting as a role model
- Consistently meet or exceed goals
- Contribute to team performance; understand role's impact
- Set, prioritize, and focus on important goals
- Read and interpret reports to establish goals and deliver results
- Seek ideas and best practices from others to achieve results
Problem Solving and Decision Making:
- Identify and resolve issues and problems
- Use available information to make decisions; involve others when needed
- Identify root causes and implement solutions to prevent recurrence
- Empower others to make decisions and resolve issues
Interpersonal Relationships & Influence:
- Develop and maintain relationships with team
- Operate with integrity; demonstrate honesty, respect, and keep commitments
- Encourage collaboration
- Lead others; negotiate and take effective action
Building Effective Teams:
- Identify and communicate team goals
- Monitor progress, measure results, and hold others accountable
- Create strong morale and engagement
- Accept responsibilities for personal and team commitments
- Recognize and reward employee strengths and accomplishments
- Listen, seek mutual understanding, and share information
Conflict Management:
- Understand conflict through active listening
- View conflicts as opportunities to learn and improve
- Resolve situations using facts; ensure consistency with policies
- Escalate issues appropriately
Developing Direct Reports and Others:
- Create individual development plans
- Discuss progress regularly; review and adjust plans
- Assign challenging tasks for development
- Use coaching and feedback to improve performance
- Identify training needs and support development resources
Business and Financial Acumen:
- Understand guest and competition; apply expertise to business opportunities
- Approach situations with innovation; implement change
- Know profit and loss and key financial metrics; identify trends and adjust accordingly
- Understand and communicate key performance and profit levers
Company Introduction: Buffalo Wild Wings fuels moments worth sharing – for our guests and team members. It is a vibrant sports bar environment and a place to grow your career. We’re a brand on the rise, and we need great people to write the next chapter of our story. If that’s you, pull up a barstool.