Restaurant Manager

Workstream; Norfolk (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Hours

Paid Training

Real Advancement Opportunities

Job summary

IHOP is seeking a Restaurant Manager in Norfolk, VA to oversee front- and back-of-house operations with a strong emphasis on profitability and guest satisfaction. You will lead staff, manage guest relations, and ensure compliance with SOPs and safety standards.

You will recruit, train, supervise, and evaluate employees, handle scheduling, and maintain records. Availability for days, nights, and weekends is required in a fast-paced environment.

Qualifications

• High school diploma or equivalent experience.
• Ability to speak and read English and interpret documents; write routine reports.
• Basic computer skills including Email, MS Excel, MS Word are a plus.

Responsibilities

• Execute annual financial, local restaurant marketing, guest service, and HR objectives per SOP and operations plan.
• Develop and maintain professional relationships with employees and franchisee.
• Manage restaurant floor with guest contact; handle complaints professionally and promptly.
• Ensure recruitment, training, operations, food safety, sanitation, and security align with SOP.
• Carry out supervisory duties: hiring, training, directing workflow, evaluating performance, and resolving issues.
• Complete required reports and maintain personnel files; be available for days, nights, and weekends.

Skills

English communication

Report writing

Guest service

Education

High school diploma or equivalent

Tools

MS Excel

MS Word

Email

Job description

The IHOP Restaurant Manager reports directly to their General Manager. The manager directly supervises IHOP restaurant's employees. His or her primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while constantly maintaining IHOP's standards of quality and service.

Responsibilities include:

• Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan
• Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization
• Managing the restaurant floor, focusing on regular contact with guests.
  Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits.
• Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas.
• Carrying our supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
• Completing all required reports and paperwork accurately and on time.
  Maintaining personnel files with appropriate employment and legal documents.
• Available to work days, nights and weekends

Benefits:

Competitive Pay

Flexible Hours

Paid Training

Real Advancement Opportunities

Requirements:

• High school diploma or equivalent experience
• Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests.
• Basic computer skills including Email, MS Excel, MS Word is a plus
• The above is not an all-inclusive job description.

Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant - a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one.
This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile. –