Restaurant Manager

IHOP; Newport News (VA); In loco; USD 45.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Pay

Flexible Hours

Paid Training

Real Advancement Opportunities

Descrizione del lavoro

IHOP is seeking an experienced Restaurant Manager to lead front and back-of-house operations, drive profitability, and ensure quality and service standards across all shifts. The role focuses on guest satisfaction, staff development, and adherence to IHOP SOPs while coordinating with the General Manager.

The position requires overseeing recruitment, training, and daily operations, with a strong emphasis on maintaining safety and performance metrics. Flexible hours including weekends are expected.

Competenze

• High school diploma or equivalent experience.
• Ability to speak and read English and interpret documents; write routine reports and correspondence.
• Basic computer skills incl. Email, MS Excel, MS Word; plus is a plus.

Mansioni

• Execute annual financial, local restaurant marketing, guest service, and HR objectives per SOP and operations plan.
• Develop and maintain professional relationships with employees and franchisee organization.
• Manage the restaurant floor with daily guest contact; respond to complaints professionally and promptly.
• Ensure recruitment, training, operations, food safety, sanitation, and security comply with SOPs.
• Perform supervisory duties: recruitment, training, directing workflow, evaluating performance, rewards, and discipline.
• Complete reports and maintain personnel files with proper documents.
• Be available to work days, nights and weekends.

Conoscenze

Guest service

Team supervision

Staff training

Recruitment

Food safety

Formazione

High school diploma

Strumenti

MS Excel

MS Word

Email

Descrizione del lavoro

The IHOP Restaurant Manager reports directly to their General Manager. The manager directly supervises IHOP restaurant's employees. His or her primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while constantly maintaining IHOP's standards of quality and service.

Responsibilities include:

• Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan
• Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization
• Managing the restaurant floor, focusing on regular contact with guests. Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits.
• Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas.
• Carrying our supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
• Completing all required reports and paperwork accurately and on time. Maintaining personnel files with appropriate employment and legal documents.
• Available to work days, nights and weekends

Benefits:

• Competitive Pay
• Flexible Hours
• Paid Training
• Real Advancement Opportunities

Requirements:

• High school diploma or equivalent experience
• Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests.
• Basic computer skills including Email, MS Excel, MS Word is a plus
• The above is not an all-inclusive job description.

Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one. This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile.