Restaurant Manager
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Benefits offered by this job
Job summary
LQ Resorts is seeking a Restaurant Manager in the United States to lead the F&B team and ensure smooth service delivery for events, including weddings and conferences. This fast-paced role requires a proven track record in event service and a natural flair for customer service.
You will supervise planning, maintain high standards, recruit and develop a strong team, and work closely with the Head Chef and Reservations to deliver exceptional restaurant experiences.
Qualifications
- High standards of presentation and organisation.
- Excellent written and verbal communication skills.
- Ability to understand peaks and troughs of industry and work within a budget.
- Ability to create efficient staff rotas.
- Flexible approach to work and multi-tasking.
Responsibilities
- Supervise restaurant planning with overall responsibility for service delivery.
- Maintain service delivery standards at all times by the team.
- Ensure quality standards for products and presentation.
- Recruit, develop and manage a strong F&B team.
- Champion training culture and succession planning.
- Induct new staff into team, culture and values.
- Collaborate with Head Chef and Reservations for events.
- Supervise staff to ensure high-quality event delivery.
- Collaborate with departments to prepare for guests.
- Manage client expectations and resolve queries promptly.
- Develop and support team members.
Skills
Job description
Job Title:
Restaurant Manager
Department:
Food and Beverage
Reporting To:
Operations Manager
Primary Job Purpose:
An exciting opportunity has arisen for Restaurant Manager to join our F&B team. This is a fast-paced role where you will be responsible for ensuring smooth service delivery of all events. The ideal candidate will have a proven track record of event service delivery and a natural flair for customer service.
Job Title:
Restaurant Manager
Department:
Food and Beverage
Reporting To:
Operations Manager
Primary Job Purpose:
An exciting opportunity has arisen for Restaurant Manager to join our F&B team. This is a fast-paced role where you will be responsible for ensuring smooth service delivery of all events. The ideal candidate will have a proven track record of event service delivery and a natural flair for customer service.
Roles and Responsibilities:
Supervise Restaurant planning with overall responsibility for service delivery
Maintain service delivery standards at all times by the team
Ensure quality standards are maintained for our products range and ensure these are presented correctly and effectively.
Recruit, maintain and develop a strong team across all food and beverage areas at the resort.
Champion a training culture within the team that maintains knowledge and skills within the team and encourages and nurtures talent for succession planning.
Ensure all new staff are fully inducted into the team, its culture and values
Work closely with the Head Chef and Reservations team to ensure exceptional service delivery of all restaurant standards along with helping support events, including weddings and conferences
Supervise operational staff to ensure high quality of event delivery
Collaborate with other departments and operational staff to ensure all areas are ready for guests
Manage client expectations, dealing with and resolving all queries promptly and efficiently
Contribute to the development of team members
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Keys Skills:
Experience in restaurants service management
Leadership skills to motivate and manage a team
Confidence and diplomacy to liaise with other departments to ensure effective team work that results in an exceptional experience
Good communication skills to find out exactly what clients/guests want
Personal charm to greet guests and ensure a memorable experience
Excellent organisational and exceptional attention to detail
A cool head to deal with last minute requests and problems
A can-do, adaptable and flexible approach to work
All staff Key Performance Measures
Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
To focus on the guest experience at all times and continually strive to delight time after time
To see each guest as part of a long-term relationship not a onetime event
To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
To encourage our team to contribute to excellent working conditions for all
To gain a reputation for delivering financial performance and being consumed and enthralled about business.
Benefits
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
Discounts across the resort, including family and friends
Free onsite parking
Progression and career development opportunities.
Pension Scheme
Free staff meals whilst on shift
Free gym membership
Access to wellness programmes
Share of Resort’s service charges on monthly basis
Extra days holiday after 2 years
Attitude
Confident and respectful
Friendly, charming and informative
Passionate about Customer Service
Positive can-do attitude
High standard of personal appearance
Respectful
Conscientious
Approachable and supportive
LQ is a family run, collection of quality destination led Hotel Resorts.
- High standards of presentation and organisation
- Great attention to detail
- Excellent written and verbal communication skills
- Ability to understand peaks and troughs of industry and work within a budget
- Ability to create efficient staff rotas
- Flexible approach to work
- Multi-tasking and time-management skills, with the ability to prioritize tasks
- GCSE English grade C /4 or above
- GCSE Maths grade C/4 or above
- Microsoft Excel beginner level
- Experience working in hospitality or events
- Experience of working to service delivery standards
- Experience of reviewing and changing working methods for best practice.
- Customer-service experience.
- Experience of dealing with Customer complaints
- Experience of working in public relations, preferably in the hospitality or travel industries
- Knowledge of correct and effective recruitment practices
- Willingness to undertake further training.
- Microsoft Excel Intermediate level
- Experience of using Res-Diary; Ez-runner; Rezlinx;
- Experience of coaching and mentoring
- Knowledge of Fourth Hospitality System
- Coaching and mentoring
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