Restaurant Manager

KFC; Cypress (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a General Manager to lead their Cypress location. This role involves overseeing all store operations, driving performance, and ensuring exceptional service. The ideal candidate will have supervisory experience, strong knowledge of inventory control, and a commitment to customer satisfaction. You will be responsible for managing P&L, implementing local marketing initiatives, and fostering team development. If you thrive in a fast-paced environment and are passionate about delivering value to guests, this opportunity is perfect for you.

Benefits

Bonus eligibility

Flexible scheduling

Employee discounts

Qualifications

• 1-5 years of supervisory experience in a related field.
• Strong knowledge of store operations and inventory control.

Responsibilities

• Manage all aspects of store operations including P&L and marketing.
• Lead team scheduling, communication, and policy enforcement.

Skills

Supervisory experience

Store operations management

Inventory control

Basic computer skills (POS, MS Office)

Food preparation skills

Knowledge of food safety regulations

Customer relations

Education

Completion of management training program

Job description

JOB PURPOSE:

The General Manager of KFC Polly’s will lead their team by demonstrating accountability and ownership in the operation of a single store. Responsibilities include managing all aspects of store operations, including front-of-house and back-of-house, as well as P&L, marketing, and sales analysis. The GM is the face of KFC Polly’s in the community and drives the store to deliver exceptional service and value to guests daily.

JOB ACCOUNTABILITIES:

1. Execute workforce planning: recruitment, onboarding, training, and coaching to maintain standards.
2. Manage store operations by applying policies, service standards, and continuous improvements.
3. Lead and manage team scheduling, communication, and policy enforcement.
4. Build and develop the team through support, coaching, and delegation.
5. Support management staff development and accountability.
6. Foster guest relationships and monitor service quality, initiating improvements as needed.
7. Ensure cash handling policies are followed and financial transactions are accurate.
8. Drive store performance to meet targets through operational tools and strategies.
9. Align store operations with strategic and financial goals, monitor variances, and enforce controls.
10. Implement local marketing initiatives to attract and retain customers.
11. Develop strategies to increase sales and control costs, including food, beverage, and labor.
12. Manage P&L, including sales forecasting, profit control, and business adjustments.
13. Oversee inventory management, ordering, and waste reduction.
14. Ensure timely completion of financial and personnel reports in compliance with standards.
15. Maintain compliance with all regulations, standards, and safety procedures.
16. Conduct regular audits and address issues promptly to ensure store standards and safety.
17. Promote a safe environment and respond to injuries or safety concerns.
18. Maintain communication with the Area Director, reporting issues and successes.
19. Provide coaching and manage HR issues, including attendance, conflict resolution, and discipline.
20. Work required shifts, including dinner rush, weekends, and holidays as needed.

SKILLS AND EXPERIENCE REQUIRED:

• 1-5 years supervisory experience in a related field.
• Valid driver’s license and proof of auto insurance.
• Strong knowledge of store operations, management, and inventory control.
• Basic computer skills (POS, MS Office).
• Food preparation skills relevant to restaurant operations.
• Up-to-date on food safety and health regulations.
• Customer-focused with the ability to work independently and in teams.
• Extensive customer relations experience.
• Completion of company’s management training program (MIT).

*Position is eligible for a bonus.