Restaurant Manager

Hojoko; Boston (MA); On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

Dining discounts

Growth opportunities

Team culture rooted in respect

Job summary

Umami Riot in Boston is seeking a Restaurant Manager who thrives on the floor, loves the energy of service, and believes hospitality is created, not just provided. You’ll coach people, solve problems in real time, and create memorable guest experiences.

You’ll lead from the floor, own the guest journey from arrival to departure, and partner with the GM to keep operations running smoothly with top standards for service and culture.

Qualifications

• Lead from the floor and set the pace for each shift.
• Own the guest experience from arrival to return visit.
• Coach and develop Front of House team with feedback and accountability.
• Maintain high standards for hospitality, service and culture.

Responsibilities

• Lead from the floor, setting the pace, energy, and standard for every shift.
• Own the guest experience from arrival through departure, aiming for a return visit.
• Partner with the General Manager to keep daily operations smooth with top service standards.
• Coach and support Front of House team through feedback and recognition.
• Create an environment where guests feel welcomed and staff enjoy coming to work.
• Communicate across Front and Heart of House for seamless service during peak times.
• Make real-time decisions, resolve issues, and turn guest concerns into positives.
• Assist with scheduling, inventory, supplies, and labor while upholding hospitality.
• Champion food safety, responsible alcohol service, allergen awareness and cleanliness.
• Step in wherever needed; no task is beneath you.

Job description

Description

Umami Riot was born from a simple idea: pair joyful hospitality with uncompromising craftsmanship. Founded by Chef Tim Cushman and sake expert Nancy Cushman, our restaurants celebrate bold flavor, precision, and a deep respect for Japanese foodways – translated through a distinctly Boston lens. At Umami Riot, we’re not here to follow the rules of hospitality, we’re here to rewrite them – with heart, craft and fearless creativity.

We're looking for a Restaurant Manager who thrives on the floor, loves the energy of service, and believes hospitality is something you create, not just something you provide. If you're energized by coaching people, solving problems in real time, and creating memorable guest experiences, keep reading.

THE GIG (AKA WHAT YOU’LL ACTUALLY BE DOING)

• Lead from the floor, setting the pace, energy, and standard for every shift.
• Own the guest experience from the moment guests walk through the door until they leave already planning their next visit.
• Partner with the General Manager to keep daily operations running smoothly while maintaining high standards for service, hospitality, and culture.
• Coach, develop, and support Front of House team members through consistent feedback, accountability, and recognition.
• Create an environment where people enjoy coming to work and guests genuinely feel welcomed.
• Keep communication flowing between the Front and Heart of House so service feels seamless, even during the busiest nights.
• Make thoughtful decisions in real time, resolve challenges with confidence, and turn guest concerns into positive experiences.
• Help manage scheduling, inventory, supplies, labor, and operational details without losing sight of hospitality.
• Champion food safety, responsible alcohol service, allergen awareness, and cleanliness as non‑negotiables.
• Step in wherever the team needs you. No task is beneath you, and no challenge is too small to solve.

THIS ROLE IS A GREAT FIT IF…

• You believe the best leaders spend more time on the floor than behind a desk.
• You naturally build relationships with guests and teammates.
• You enjoy coaching others and helping people grow.
• You stay calm under pressure and make good decisions quickly.
• You care about details because you know they shape the guest experience.
• You bring positive energy, humility, and accountability to every shift.
• You aren't afraid of nights, weekends, holidays, or busy services—they're where you do your best work.

Requirements

LET’S SET EXPECTATIONS (IN A GOOD WAY)

This is a fast-paced restaurant where every shift is different. You'll spend most of your time on your feet, moving throughout the restaurant, supporting the team, connecting with guests, and keeping service running smoothly.

You'll regularly stand for extended periods, lift up to 50 pounds, bend, reach, navigate tight spaces, and actively participate in daily operations. We're committed to providing reasonable accommodations to enable qualified individuals to perform the essential functions of the role.

WHY PEOPLE STICK AROUND

• Dining discounts across all Umami Riot locations
• Growth that’s real (not just talked about)
• A team culture rooted in respect, creativity, and heart

Pay: Exempt salary starting at $62,000

EOE