Restaurant Leader: High-Volume Ops & Guest Experience

Glory Days, Inc.; Chestnut Hills (MD); On-site; USD 75,000 - 95,000; Full time

Job summary

Glory Days Grill in Maryland seeks a hands-on Managing Partner to oversee daily operations, develop a high-performing team, and deliver an exceptional guest experience.

This leader will drive financial performance, monitor food quality and safety, coach managers, manage labor and costs, and build strong relationships in the local community to represent the Glory Days Grill brand.

Qualifications

• Previous restaurant management experience in a high-volume, full-service restaurant.
• Strong leadership and development skills.
• Excellent communication and interpersonal skills.
• Ability to lead in a fast-paced environment.
• Strong organizational and time management skills.
• Experience managing labor, food cost, and restaurant financial performance.
• Ability to solve problems quickly and make sound decisions.
• Guest-focused with a passion for hospitality.
• Flexible schedule, including nights, weekends and holidays.

Responsibilities

• Lead all daily restaurant operations, including front and back of house.
• Recruit, hire, train, coach, and develop team members and managers.
• Foster a positive, engaging, and accountable team culture.
• Deliver an outstanding guest experience by ensuring excellent food, service, and hospitality.
• Resolve guest concerns promptly and professionally.
• Monitor restaurant performance and drive sales, profitability, and productivity.
• Manage labor, food, and operating costs while meeting financial goals.
• Oversee inventory, ordering, receiving, and cost controls.
• Ensure compliance with all company policies, food safety standards, and health department regulations.
• Maintain a clean, organized, and safe restaurant environment.
• Coach managers and team members through performance feedback and development.
• Build strong relationships within the local community and represent the Glory Days Grill brand.
• Partner with restaurant leadership and support teams to achieve company goals.

Skills

Leadership

Team Development

Guest Services

Restaurant Operations

Financial Management

Food Safety & Sanitation

Inventory Management

Communication

Coaching & Accountability

Problem Solving

Organizing

Time Management

Job description

Position Summary

The Managing Partner is responsible for the overall success of the restaurant by leading daily operations, developing a high-performing team, and delivering an exceptional guest experience. This role oversees all front and back of house operations, drives financial performance, ensures food quality and safety standards, and creates a positive culture for both team members and guests.

The ideal candidate is a hands-on leader who leads by example, builds strong teams, and is passionate about hospitality.

Responsibilities

• Lead all daily restaurant operations, including front and back of house.
• Recruit, hire, train, coach, and develop team members and managers.
• Foster a positive, engaging, and accountable team culture.
• Deliver an outstanding guest experience by ensuring excellent food, service, and hospitality.
• Resolve guest concerns promptly and professionally.
• Monitor restaurant performance and drive sales, profitability, and productivity.
• Manage labor, food, and operating costs while meeting financial goals.
• Oversee inventory, ordering, receiving, and cost controls.
• Ensure compliance with all company policies, food safety standards, and health department regulations.
• Maintain a clean, organized, and safe restaurant environment.
• Coach managers and team members through performance feedback and development.
• Build strong relationships within the local community and represent the Glory Days Grill brand.
• Partner with restaurant leadership and support teams to achieve company goals.

Qualifications

• Previous restaurant management experience in a high-volume, full-service restaurant.
• Strong leadership and development skills.
• Excellent communication and interpersonal skills.
• Ability to lead in a fast-paced environment.
• Strong organizational and time management skills.
• Experience managing labor, food cost, and restaurant financial performance.
• Ability to solve problems quickly and make sound decisions.
• Guest-focused with a passion for hospitality.
• Flexible schedule, including nights, weekends and holidays.

Skills

• Leadership
• Team Development
• Guest Services
• Restaurant Operations
• Financial Management
• Food Safety & Sanitation
• Inventory Management
• Communication
• Coaching & Accountability
• Problem Solving
• Organizing
• Time Management

Glory Days Grill is a sports-themed family-friendly American grill and bar that combines an award-winning menu of freshly prepared appetizers, entrees and sandwiches with entertainment that appeals to all ages. Each restaurant has an abundance of televisions to watch the big game, Chive TV, cartoons or just about anything that's worth watching. Glory Days Grill offers a full bar, to go services, catering and banquet/party facilities. Many locations have private rooms and patios available for parties and events.