Restaurant Host- TRAX

livenation; Minneapolis (MN); On-site; USD 18,000 - 26,000; Full time

Job summary

Live Nation Entertainment is seeking a Host in Minneapolis to welcome guests at the HOB venue. You will manage guest flow, seat guests in a high-volume restaurant, and communicate with the kitchen and managers to optimize seating and wait times.

Requirements include a High School Diploma, strong guest relations, diplomacy, multitasking, and basic computer skills. Flexible availability including nights, weekends, and holidays is expected.

Qualifications

• High School Diploma.
• Working knowledge of restaurant operations, seating procedures, guest relations, problem solving.
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills.
• Ability to diffuse possibly volatile situations with tact and diplomacy.
• Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations.
• Ability to adhere to the HOB uniform and appearance policy.
• Efficient in basic computer skills.
• Flexible availability—days, nights, weekends and holidays.

Responsibilities

• Understand the HOB Hospitality Zone
• Greet all guests promptly and courteously in a professional manner
• Control the flow of guests coming into the restaurant and those who are waiting for a table
• Obtain guests’ names, number in party, physical description, arrival times and any needs for children when applicable
• Direct guest to an appropriate location when on a wait
• Utilizing the HOB reservation system, estimate and quote accurate wait times for tables
• Show guests to tables, place menu in guest hands, wait for guest to be seated before leaving the table
• Anticipate and respond to guest needs (guest satisfaction)
• Market current and future shows, menu items and retail by placing all marketing literature on dining tables
• Properly answer guest questions regarding the menu, music hall, events, related art, music, history and artists appearing at the House
• Thank each guest for visiting the House and invite him/her to return in a friendly and sincere manner
• Communicate to door host, kitchen and Manager on Duty the wait time, parties of eight (8) or more, and any planned special event; any and all information is necessary to ensure proper flow
• Communicate to kitchen when large parties and special event parties have been seated
• Keep host area clean and organized throughout the shift (shift mechanics)
• Keep floor in host area free of spills, food, trash or other obstacles
• Polish and clean all entry door windows throughout the shift
• Maintain HOB safety and sanitation standards
• Assist other employees and departments as needed (teamwork)
• Adherence to standard operating procedures
• Required to occasionally work Special Events that are scheduled throughout the venue
• Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
• Ability to adhere to the HOB uniform and appearance policy
• Efficient in basic computer skills
• Flexible availability- Position may require days, nights, weekends and holidays

Skills

Diplomacy

Multitasking

Verbal communication

Organizational skills

Interpersonal skills

Education

High School Diploma

Tools

OpenTable

POS (MICROS)

Job description

Job Summary:

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE WE?

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

• Understand the HOB Hospitality Zone


• Greet all guests promptly and courteously in a professional manner


• Control the flow of guests coming into the restaurant and those who are waiting for a table


• Obtain guests’ names, number in party, physical description, arrival times and any needs for children when applicable


• Direct guest to an appropriate location when on a wait


• Utilizing the HOB reservation system, estimate and quote accurate wait times for tables


• Show guests to tables, place menu in guest hands, wait for guest to be seated before leaving the table


• Anticipate and respond to guest needs (guest satisfaction)


• Market current and future shows, menu items and retail by placing all marketing literature on dining tables


• Properly answer guest questions regarding the menu, music hall, events, related art, music, history and artists appearing at the House


• Thank each guest for visiting the House and invite him/her to return in a friendly and sincere manner


• Communicate to door host, kitchen and Manager on Duty the wait time, parties of eight (8) or more, and any planned special event; any and all information is necessary to ensure proper flow


• Communicate to kitchen when large parties and special event parties have been seated


• Keep host area clean and organized throughout the shift (shift mechanics)


• Keep floor in host area free of spills, food, trash or other obstacles


• Polish and clean all entry door windows throughout the shift


• Maintain HOB safety and sanitation standards


• Assist other employees and departments as needed (teamwork)


• Adherence to standard operating procedures


• Required to occasionally work Special Events that are scheduled throughout the venue


• Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations


• Ability to adhere to the HOB uniform and appearance policy


• Efficient in basic computer skills


• Flexible availability- Position may require days, nights, weekends and holidays

WHAT THIS PERSON WILL BRING

Required:

• High School Diploma


• Working knowledge of restaurant operations, seating procedures, guest relations, problem solving


• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills


• Ability to diffuse possibly volatile situations with tact and diplomacy

• Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations


• Ability to adhere to the HOB uniform and appearance policy


• Efficient in basic computer skills


• Flexible availability- Position may require days, nights, weekends and holidays

Preferred:

• High skill level of Open Table and/or other reservation software


• Point of Sales (POS) knowledge, preferable MICROS


• Previous Customer Service/ Host experience


• Skilled in interpersonal communication and teamwork

Physical Demands/Working Environment:

• Working environment is fast-paced, often loud and stressful


• Position requires extended periods of prolonged standing and working on your feet

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

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The expected compensation for this position is:

$15.97 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.