Restaurant Host- TRAX

Live Nation Worldwide, Inc.; Minneapolis (MN); Vor Ort; USD 19.000 - 25.000; Vollzeit

Benefits dieser Stelle

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Zusammenfassung

Live Nation Entertainment, a leading live entertainment company, is seeking a host for a high-volume venue in Minneapolis. You will greet guests, manage seating, and provide menus while maintaining exceptional guest relations and efficient flow.

The role requires a High School Diploma, strong problem solving and interpersonal skills, and flexibility to work days, nights, weekends, and holidays. Familiarity with OpenTable and MICROS POS is a plus.

Qualifikationen

• High School Diploma required.
• Knowledge of restaurant operations, seating procedures, guest relations, problem solving.
• Diplomacy, multitasking, verbal and interpersonal skills.
• Ability to diffuse volatile situations with tact and diplomacy.
• Ability to seat guests in a high-volume restaurant efficiently.
• Adhere to uniform/appearance policy.
• Basic computer skills.
• Flexible schedule including days, nights, weekends and holidays.
• Preferred: OpenTable and POS knowledge.
• Preferred: MICROS POS knowledge.

Aufgaben

• Greet guests promptly and courteously in a professional manner.
• Control flow of guests entering and waiting for a table.
• Obtain guest details and needs; direct to appropriate location.
• Estimate wait times using HOB reservation system.
• Show guests to tables and provide menus.
• Anticipate and respond to guest needs and satisfaction.
• Market shows, menu items, and retail on dining tables.
• Answer questions about the menu, venue, events, and artists.
• Thank guests and invite return visits.
• Communicate wait times and large parties to staff.
• Keep host area clean and organized; maintain safety and sanitation standards.
• Assist other departments as needed; teamwork.
• Occasionally work special events.

Kenntnisse

Guest relations

Problem solving

Diplomacy

Verbal skills

Organizational skills

Interpersonal skills

Multitasking

Teamwork

Guest seating efficiency

Ausbildung

High School Diploma

Tools

OpenTable

MICROS/POS knowledge

Jobbeschreibung

Job Summary

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visitwww.livenationentertainment.com. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

What this role will do

• Greet all guests promptly and courteously in a professional manner
• Control the flow of guests coming into the restaurant and those who are waiting for a table
• Obtain guests’ names, number in party, physical description, arrival times and any needs for children when applicable
• Direct guest to an appropriate location when on a wait
• Utilizing the HOB reservation system, estimate and quote accurate wait times for tables
• Show guests to tables, place menu in guest hands, wait for guest to be seated before leaving the table
• Anticipate and respond to guest needs (guest satisfaction)
• Market current and future shows, menu items and retail by placing all marketing literature on dining tables
• Properly answer guest questions regarding the menu, music hall, events, related art, music, history and artists appearing at the House
• Thank each guest for visiting the House and invite him/her to return in a friendly and sincere manner
• Communicate to door host, kitchen and Manager on Duty the wait time, parties of eight (8) or more, and any planned special event; any and all information is necessary to ensure proper flow
• Communicate to kitchen when large parties and special event parties have been seated
• Keep host area clean and organized throughout the shift (shift mechanics)
• Keep floor in host area free of spills, food, trash or other obstacles
• Polish and clean all entry door windows throughout the shift
• Maintain HOB safety and sanitation standards
• Assist other employees and departments as needed (teamwork)
• Adherence to standard operating procedures
• Required to occasionally work Special Events that are scheduled throughout the venue

What this person will bring

• Required: High School Diploma
• Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
• Ability to adhere to the HOB uniform and appearance policy
• Efficient in basic computer skills
• Flexible availability- Position may require days, nights, weekends and holidays
• Preferred: High skill level of Open Table and/or other reservation software
• Preferred: Point of Sales (POS) knowledge, preferable MICROS
• Preferred: Previous Customer Service/ Host experience
• Preferred: Skilled in interpersonal communication and teamwork

Physical Demands/Working Environment

Working environment is fast-paced, often loud and stressful Position requires extended periods of prolonged standing and working on your feet

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Compensation

The expected compensation for this position is: $15.97 USD Hourly ** Pay is based on a number of factors including market location, qualifications, skills, and experience. Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.