Restaurant Host - Trattoria Il Mulino

Hilton Nashville Downtown; Nashville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

A prominent hospitality establishment seeks a Restaurant Host to ensure guest satisfaction in a lively dining atmosphere. Candidates should have a high school diploma and strong customer service skills to greet guests and manage reservations effectively. This full-time role requires excellent communication and the ability to handle cash transactions in a busy environment.

Qualifications

• Ability to communicate effectively with guests and co-workers.
• Basic knowledge of food and beverage preparations.
• Ability to handle cash/credit transactions.

Responsibilities

• Greet and escort guests to their tables in a friendly manner.
• Maintain the proper set-up of the dining room.
• Close out guest checks using a POS system.

Skills

Communication

Customer Service

Problem Solving

Education

High school diploma or GED

Job description

Join to apply for the Restaurant Host - Trattoria Il Mulino role at Hilton Nashville Downtown

2 days ago Be among the first 25 applicants

Join to apply for the Restaurant Host - Trattoria Il Mulino role at Hilton Nashville Downtown

Position Overview: Greet and escort guests to tables in the restaurant, in a friendly manner, maintaining a courteous and efficient operation of the dining room and ensuring guest satisfaction. Cash/credit handling as needed.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu, maintaining standards of service
• Read, maintain and make daily entries in the log book to coordinate communication between shifts and management
• Maintain proper set-up of dining room
• Receive records and make any necessary arrangements for reservations and special functions in the restaurant
• Close out guest checks as needed, using a POS system
• Other duties and responsibilities as assigned
• The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
• Maintain a safe work environment for co-workers and a safe hotel for guests
  
  

Qualifications, Job Knowledge, Experience, Skills, Abilities

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to communicate, verbally, effectively with guests and co-workers; respond to guest requests
• Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Basic knowledge of service of various alcoholic beverages.
• Basic knowledge of the appropriate table settings and service-ware.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Ability to handle cash/credit transactions. Ability to solve basic mathematical problems, with use of computer/calculator
• Ability to grasp, lift and/or carry, or otherwise, transport up to 30 lbs. through a crowded room.
• Ability to operate beverage equipment, e.g., coffee maker
• Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers
  
  

Physical Requirements Of The Position And Work Environment

• Must be able to walk, climb stairs
• Must be able to bend, stoop, crouch
• Must use hands to reach, grasp, handle, pull and push
• Must have good near and far vision
• Must be able to hear, talk, smell
• Must be able to lift & carry up to 30 pounds
• Must be able to stand and walk for up to 5 hours and a total of 7 hours in an 8 hour shift.
• Duties may be performed indoors or outdoors. Noise level moderate.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Hospitality

Referrals increase your chances of interviewing at Hilton Nashville Downtown by 2x

Get notified about new Host jobs in Nashville, TN.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.