Restaurant Host - Trattoria Il Mulino

Trattoriailmulinonashville; Nashville (TN); On-site; USD 27,000 - 32,000; Full time

Job summary

A leading restaurant in Nashville seeks a friendly greeter to ensure a pleasant dining experience. The ideal candidate will excel in guest interactions, maintain the dining room, and effectively handle customer requests. Responsibilities include coordinating with shifts and ensuring exceptional service while upholding safety protocols.

Qualifications

• Ability to communicate effectively with guests and coworkers.
• Basic knowledge of service standards and etiquette.
• Ability to remember and promote menu items.

Responsibilities

• Greet guests and escort them to tables.
• Maintain proper dining room setup.
• Handle cash and credit transactions as needed.

Skills

Communication

Customer service

Cash handling

Problem-solving

Education

High school diploma or GED

Job description

Job Details

Job Location: Hilton Nashville Downtown - Nashville, TN

Position Type: Full Time

Salary Range: Undisclosed

Description

Position Overview: Greet and escort guests to tables in the restaurant, in a friendly manner, maintaining a courteous and efficient operation of the dining room and ensuring guest satisfaction. Cash/credit handling as needed.

Essential Job Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu, maintaining standards of service Read, maintain and make daily entries in the log book to coordinate communication between shifts and management Maintain proper set-up of dining room Receive records and make any necessary arrangements for reservations and special functions in the restaurant Close out guest checks as needed, using a POS system Other duties and responsibilities as assigned The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description Maintain a safe work environment for co-workers and a safe hotel for guests

Qualifications

Qualifications, Job knowledge, Experience, Skills, Abilities: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to communicate, verbally, effectively with guests and co-workers; respond to guest requests Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. Basic knowledge of service of various alcoholic beverages. Basic knowledge of the appropriate table settings and service-ware. Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel. Ability to remember, recite and promote the variety of menu items. Ability to move throughout a crowded room to seat guests. Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. Ability to handle cash/credit transactions. Ability to solve basic mathematical problems, with use of computer/calculator Ability to grasp, lift and/or carry, or otherwise, transport up to 30 lbs. through a crowded room. Ability to operate beverage equipment, e.g., coffee maker Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers

Physical requirements of the position and work environment: Must be able to walk, climb stairs Must be able to bend, stoop, crouch Must use hands to reach, grasp, handle, pull and push Must have good near and far vision Must be able to hear, talk, smell Must be able to lift & carry up to 30 pounds Must be able to stand and walk for up to 5 hours and a total of 7 hours in an 8 hour shift. Duties may be performed indoors or outdoors. Noise level moderate.